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Remove NPSK Ransomware Virus (2021 Decrypt Guide)

April 9, 2020 By Norbert Webb 1 Comment

NPSK ransomware prevents victim’s from opening their files again

Contents

  • NPSK ransomware prevents victim’s from opening their files again
    • Contents of _readme.txt ransom note explained
    • Threat Summary
  • Ransomware modifies hosts file to block access to popular security websites
    • Data recovery prospects
  • File-encrypting malware awaits in malicious downloads
  • How to remove NPSK ransomware virus easily and restore files

NPSK ransomware is a malicious data-encrypting virus which originates from STOP/DJVU virus family. The virus is designed by cybercriminals to use AES+RSA cryptography on target files and add .npsk extensions to them. The encrypted file icon then changes to blank, and it can no longer be opened no matter what software the victim uses. The ransomware drops _readme.txt ransom notes filled with a money-demanding message from the attacks who request paying $490 within 3 days, or $980 later.

One of the first signs alerting about the NPSK ransomware attack is a fake Windows update prompt, saying “Installing important updates Windows. Getting your update ready.” However, in the background, the encryption procedure takes place. Like that wouldn’t be enough damage to victim’s computer, the virus also installs AZORult malware, a password-stealing menace. Following the data corruption, the virus saves ransom notes all over the computer.

NPSK ransomware virus removal guide
NPSK virus locks files using cryptography and demands a ransom for decryption service.

Contents of _readme.txt ransom note explained

The _readme.txt file informs the victim about the attack, stating that NPSK file type data can be recovered only with decryption tool held by the cybercriminals. The decryption is also impossible without the unique decryption key which is also stored on the attackers’ servers and matches the individual victim’s encryption key.

NPSK ransomware developers suggest purchasing the required data decryption tools for $490 if the victim contacts them within 72 hours from the attack timestamp. If, however, the victim thinks whether to pay or not to pay for too long, the ransom price increases to $980.

The note recommends contacting the attackers as soon as possible. For this matter, the note provides two email addresses – the main one and backup one – helpdatarestore@firemail.cc or helpmanager@mail.ch. In addition, the note suggests trying the decryption tool on one encrypted .npsk file. The victim has to send its personal ID and one encrypted file via provided emails, then wait for further instructions on how to make the payment in Bitcoin.

The main way of restoring data is using data backups, although some ransomware victims try using data recovery tools to restore their files. One way or another, the first thing we recommend doing is cleaning the system up. To remove NPSK ransomware virus, consider using instructions provided below the article. An even easier way to delete the threat is by using anti-malware software like System Mechanic Ultimate Defense, which also includes deleted data recovery tool.

Threat Summary

NameNPSK ransomware
TypeRansomware
Ransom note_readme.txt
Ransom price$490 or $980
Extension.npsk file extension
SymptomsFake Windows update prompt is displayed; the file icons turn into white blank page and get new extensions. The personal data can no longer be opened. There is a ransom note on desktop and other PC locations demanding money. The victim cannot open various websites because the virus alters HOSTS file.
Contact emailshelpdatarestore@firemail.cc or helpmanager@mail.ch
Associated processes1A3E.TMP.EXE
DecryptableYes if encrypted with OFFLINE encryption. See DJVU decryption guide
DistributionSpreads via deceptive downloads, typically cracks and keygens or tools like KMSPico
RemovalRemove using anti-malware software like System Mechanic Ultimate Defense.

Ransomware modifies hosts file to block access to popular security websites

NPSK virus is a highly complex piece of malware which hardly has any flaws in it. Recently, a security researcher Michael Gillespie announced the ransomware’s capability to edit victim’s HOSTS file, which can be used to block specific websites online. The DJVU variant seems to be blocking the majority of well-known computer-related websites that might provide some useful information to the victim regarding ransomware attacks. This includes PCMag.com, Amazon.com, Topreviews.com and others.

djvu ransomware variant npsk modifies windows hosts file to block access to computer related websites
New DJVU malware versions modify HOSTS file so that the victim could not access various computer and cyber security related websites.

The virus’ developers seem to be seeking to force the victim feel hopeless and convince him to pay the ransom as soon as possible. We, however, do not recommend paying the ransom because by doing so, you would support their malevolent operations.

Data recovery prospects

NPSK ransomware uses military-grade encryption algorithm, and files cannot be restored that easily. Besides, STOP/DJVU variants are categorized into old or new variants. The new variants began appearing in August 2019.

Victims of the older versions can restore their files using STOP decrypter by Emsisoft. Victims of newer versions might be lucky in case their files were locked with offline encryption online. You can read more about it in the article about the decryption tool.

You might also want to try to use data recovery tools to find files deleted by malware.

Update 2020 April: Victims who have their files encrypted with OFFLINE encryption can now decrypt NPSK files using STOP/DJVU DECRYPTION TOOL as explained in this article.

File-encrypting malware awaits in malicious downloads

Downloading suspicious files from the Internet is never a recommended practice. Unfortunately, many ransomware victims tend to ignore such recommendations and continue downloading illegal and highly dangerous pieces of software such as software cracks, keygens, or other cracked copyrighted content. This typically has its own price – a malicious addition.

npsk ransomware displays fake windows update window during the data encryption phase
After downloading a malicious file, the victim might notice this fake Windows update window which comes from updatewin.exe process.

NPSK ransomware, similarly to other DJVU versions (JOPE, MADO, OPQZ, REMK, FOOP, OOSS) hides in similar downloads which can be downloaded from shady file-sharing sites online. So our recommendation is, avoid clicking on such downloads at all costs. Otherwise, you will end up with a computer full of malware on it, and cleaning it won’t be easy.

Update March 26th. DJVU malware operators might leverage the current global situation regarding coronavirus outbreak. During this time, people are isolated in their homes and as a consequence, might more actively look up for free movies, games or software to download from the Internet. Please be very attentive on what you choose to download and open, because NPSK ransomware might hit your computer and permanently damage your files.

How to remove NPSK ransomware virus easily and restore files

Manual NPSK ransomware removal is quite hard task. Although it is possible, we always recommend using the automatic removal option. It helps to catch all malicious files at once and wipe them out of the system effectively. Our recommended software also includes data recovery tool, which can help to restore deleted files.

To remove NPSK ransomware out of the system, use the instructions presented below. These will help to clean your computer system both from the file-encrypting virus and the password-stealing Trojan. Plus, you’ll get rid of any other spyware or malware installed on the system.

OUR GEEKS RECOMMEND

Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

STEP 1. REMOVE AUTOMATICALLY WITH ROBUST ANTIVIRUS

REMOVE & PROTECT WITH INTEGO

Get INTEGO ANTIVIRUS for Windows to remove ransomware, Trojans, adware and other spyware and malware variants and protect your PC and network drives 24/7. This VB100-certified security software uses state-of-art technology to provide protection against ransomware, Zero-Day attacks and advanced threats, Intego Web Shield blocks dangerous websites, phishing attacks, malicious downloads and installation of potentially unwanted programs.

Use INTEGO Antivirus to remove detected threats from your computer.

Read full review here.

STEP 2. REPAIR VIRUS DAMAGE TO YOUR COMPUTER

DOWNLOAD RESTORO

RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

NPSK Ransomware Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove the virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, see a video tutorial on how to do it:

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.
    Remove ransomware using Safe Mode with Networking

Instructions for Windows 8/8.1/10 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.Hold Shift and click Restart to enter Windows Troubleshooting menu
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.Tutorial on how to enable Safe Mode in Windows 10,8,8.1
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.Choose Windows Safe Mode type by pressing the right function key
Step 2. Remove files associated with the virus

Now, you can search for and remove NPSK Ransomware files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable malware removal program. In addition, we suggest trying a combination of INTEGO Antivirus (removes malware and protects your PC in real-time) and RESTORO (repairs virus damage to Windows OS files).

GET 75% OFF INTEGO ANTIVIRUS FOR WINDOWS

Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.
    Starting Windows in Safe Mode with Command Prompt

Instructions for Windows 8/8.1/10 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.Hold Shift and click Restart to enter Windows Troubleshooting menu
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.Tutorial on how to enable Safe Mode in Windows 10,8,7
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.Choose Windows Safe Mode type by pressing the right function key
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
    Start system restore from command prompt using these commands
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.Choose system restore point created before ransomware infection
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

get malwarebytes premium

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

norbert webb author at geeksadvice.com
Norbert Webb

Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.

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Filed Under: Uncategorized Tagged With: DJVU

Reader Interactions

Comments

  1. swagatamguharoy says

    March 31, 2020 at 1:12 pm

    i have an issue i got affected after i format the pc eventually i dont have any system restore

    Reply

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