Remove IOWD Ransomware Virus (DECRYPT .iowd FILES)

remove IOWD ransomware virus and learn how to decrypt or repair files with .iowd extension (free guide)

IOWD ransomware restricts access to files on a computer

Contents

IOWD ransomware restricts access to files on a computer
Typical ransomware distribution methods
Remove IOWD ransomware virus and decrypt your files
Decrypt IOWD files
Frequently Asked Questions

IOWD is a ransomware-type computer virus that is designed to encrypt every single personal file on the system. Recognized as a variant of STOP/DJVU malware, this malicious program locks data, thus appending .iowd file extension to original filenames to make them distinguishable. For example, files originally named 1.jpg or 2.txt will appear as 1.jpg.iowd and 2.txt.iowd after the attack. To inform the victim about the cyberattack consequences and the intentions of the cybercriminals, the virus drops ransom notes called _readme.txt in several computer folders.

The primary goal of operators of this ransomware is to render computer user’s files useless, blocking access to them. As a consequence, the victim loses access to months or years of saved data, including images, videos, music files and audio recordings, as well as documents, databases and archives. The criminals explain the possible solution to the problem they caused in the ransom notes dropped on the computer.

Overview of _readme.txt content

The _readme.txt file created by the ransomware is intended to deliver some information for the victim. It explains what has been done to files on the computer, and reassures that there is no other way to recover data other than purchasing the IOWD file decryption tool. In other words, the note suggests that paying the ransom is the only way to restore encrypted data.

Furthermore, the note contains two email addresses that belong to the criminals – support@freshmail.top, datarestorehelp@airmail.cc. The ransomware operators instruct the victim to write an email to one of these addresses in order to open a communication channel with them. Additionally, the victim is offered to send one encrypted file for test decryption service. This way, the criminals want to convince the victim that it is worth paying a ransom.

However, paying a ransom is not a recommended choice, as FBI and NCSC points out. Transferring money to the criminals only encourages cybercrime, but doesn’t guarantee data recovery. Besides, the chances are high that after receiving the initial payment, the criminals might start demanding more money. Criminals often try to attack such victims again, as they see them as easy targets.

Beware of information stealers that accompany this ransomware

STOP/DJVU ransomware samples, including IOWD virus, are known to travel in tandem with information-stealing malware. There are three main malware samples that accompany these threats: Vidar, AZORult, and RedLine. These are known for their capabilities to extract and steal sensitive details such as passwords, banking information, offline cryptocurrency wallets, browsing history, cookies and also carry out other illegal tasks such as viewing files on the computer or downloading additional malware.

For this reason, it is important to get rid of malware that has infected your computer as soon as possible. To remove IOWD ransomware virus and other malware, see the guidelines outlined below this article. If you’re in need for software recommendations, our team advises using INTEGO Antivirus for malware removal. You can also try RESTORO (secure download link) to repair Windows system files damaged by malware.

Ransomware Summary

Name	IOWD Ransomware Virus
Type	Ransomware; Crypto-malware; Virtual Extortion Virus
Family	STOP/DJVU
Encryption type	RSA 2048 + Salsa20
Previous versions	HHOO, HHMM, MZQW, ERQW, IOWD, HHEE, VVOO (find full list here)
Version	649th
Extension	.iowd
Cybercriminal emails	support@freshmail.top, datarestorehelp@airmail.cc
Additional malware dropped	Azorult, RedLine or Vidar
Damage	The ransomware uses encryption to maliciously modify all files on the PC and marks their original names with .iowd extension. Ransom notes called as _readme.txt will be dropped in every computer folder. This piece of malware usually drags VIDAR Stealer alongside it and also eliminates VSS from the system. On top of that, it tends to modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note	_readme.txt
Ransom demand	$490-$980 in Bitcoin
Distribution	Victims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malware	Corel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, HP/Epson printer drivers, League of Legends.
Detection names	Trojan:Win32/Azorult.FW!MTB (Microsoft), Gen:Heur.Mint.Zard.52 (B) (Emsisoft), HEUR:Trojan.Win32.Scarsi.gen (Kaspersky), Gen:Heur.Mint.Zard.52 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
Removal	Remove ransomware and related malware from your PC using trustworthy software like INTEGO Antivirus. To repair virus damage on Windows OS files, download and try RESTORO (secure download link).

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Typical ransomware distribution methods

Ransomware distribution mainly relies on phishing emails containing malware-laced attachments and rogue online downloads. The majority of STOP/DJVU variants, as well as IOWD virus can be found in deceptive websites claiming to provide cracked software versions, however, they usually provide nothing else but malware launchers named as setup.exe. Therefore, it is important to stay away from dangerous websites claiming to provide paid software versions for free. It is advisable to download desired software and games from official websites. Do not download cracked software – most of the time, this leads to a severe computer infection.

Another common method to spread ransomware is email spam campaigns. The cybercriminals use phishing techniques to make these emails appear like they were sent by well-known online retailers, service providers, or governmental organizations. These emails typically include attachments and the cybercriminals hope that the recipient will open them. The attachments may come in Word, PDF, Excel, or OneNote formats.

Users should be extremely cautious and check the sender’s email address, look out for overly generic greeting line (such as usage of Dear customer/client instead of your full name), grammar mistakes, or urgent tone asking to click on a link or attached file, as these are typical tell-tale signs of malicious or scam email.

In general, it is a good idea to avoid browsing through suspicious websites or opening unsolicited emails. Besides, it is important to backup your data regularly and keep your computer protected by a trustworthy antivirus at all times.

Remove IOWD ransomware virus and decrypt your files

You can remove IOWD ransomware virus yourself – however, you may want to read the instructions provided below. Follow the steps attentively and use a robust antivirus software of your choice to eliminate malware remains. Additionally, you may want to try tools like RESTORO to repair virus damage to Windows system files.

Once IOWD virus removal is complete, do not forget to take additional steps to protect your privacy. Change all of your passwords used on compromised machine and enable 2FA authentication wherever you can. You can restore part of your files using data backups or from cloud, if you have created some backups prior to the computer infection.

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Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

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IOWD Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove IOWD Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.

Step 2. Remove files associated with the virus

Now, you can search for and remove IOWD Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus. For virus damage repair, consider using RESTORO.

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Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.

Step 2. Start System Restore process

Wait until system loads and command prompt shows up.
Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

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Decrypt IOWD files

Fix and open large IOWD files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

Create a copy of encrypted file to a separate folder using Copy > Paste commands.
Now, right-click the created copy and choose Rename. Select the IOWD extension and delete it. Press Enter to save changes.
In the prompt asking whether you want to make the changes as file might become unusable, click OK.
Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. IOWD Ransomware Virus is considered the new STOP/DJVU variant, just like HHOO, HHMM, MZQW, ERQW, IOWD, HHEE, VVOO (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt IOWD files, follow the given tutorial.

Download the decryption tool from Emsisoft.
Click the little arrow next to your download and choose Show in Folder.
Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
In UAC window, click Yes.
Click Yes to agree to software terms in both windows.
The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
Click Decrypt to start restoring IOWD files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The IOWD decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your IOWD extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of IOWD Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

In the United States, go to the On Guard Online website.
In Australia, go to the SCAMwatch website.
In Germany, go to the Bundesamt für Sicherheit in der Informationstechnik website.
In Ireland, go to the An Garda Síochána website.
In New Zealand, go to the Consumer Affairs Scams website.
In the United Kingdom, go to the Action Fraud website.
In Canada, go to the Canadian Anti-Fraud Centre.
In India, go to Indian National Cybercrime Reporting Portal.
In France, go to the Agence nationale de la sécurité des systèmes d’information.

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .IOWD files?

You can only open IOWD files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official IOWD decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake IOWD decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

Norbert Webb

Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.