Remove IOQA Ransomware Virus (DECRYPT .ioqa FILES)

remove IOQA ransomware virus and learn how to decrypt or repair files with .ioqa extension (free guide)

IOQA ransomware targets to encrypt personal files on computers

Contents

IOQA ransomware targets to encrypt personal files on computers
Ways through ransomware infects computers
Remove IOQA ransomware virus and decrypt your files
Decrypt IOQA files
Frequently Asked Questions

IOQA is a ransomware-type computer virus designed to encrypt all personal files on the system. Our analysts have determined that it is a new variant of STOP/DJVU ransomware that uses .ioqa extension to mark affected files. To illustrate how files are renamed, see this example: files originally named 1.jpg and 2.docx will appear as 1.jpg.ioqa and 2.docx.ioqa after being modified by the ransomware. Afterward, the computer user won’t be able to open these files. In addition, the malware leaves text files named _readme.txt – these are widely referred to as “ransom notes” that contain a message from ransomware operators.

This ransomware is intended to turn files on victim’s computer into hostages and then demand a ransom for the IOQA file decryption tool. It also ensures that the victim could no longer access System Recovery points.

Contents of the ransom note

The ransom note (_readme.txt) asks for victim’s attention and briefly explains that the only solution leading to successful data recovery is purchasing file decryption tool and unique key from the ransomware operators. They urge to contact them via provided emails (support@freshmail.top, datarestorehelp@airmail.cc) as soon as possible, suggesting that victims who reach out within 72 hours since getting attacked may be eligible for a 50% discount.

The note states that the initial ransom price is $980; however, if the “discount” is applied, the price drops to $490. The crooks also recommend sending one encrypted file to them for test decryption. This way, they are trying to prove that their promise to provide decryption tool isn’t just empty words.

However, we do not recommend paying the ransom. There are many reasons not to do so, but the main ones are listed below:

By paying the ransom, you encourage cybercrime and enable the threat actors to employ more people.
Doing as the criminals say can make you appear as an easy target, and you might be repeatedly blackmailed or targeted in future attacks.
Paying the ransom is not a guarantee that your data will be restored. The crooks may disappear or provide faulty tool, and there won’t be a refund.

Threats installed alongside the ransomware

Data encryption isn’t the only damage inflicted by the ransomware that has sneaked into your computer. It turns out that it spreads together with dangerous information-stealing malware.

Samples we have analyzed included Vidar, RedLine and AZORult Trojans – all of them being capable of extracting highly sensitive information such as passwords, banking information, offline cryptowallets, browsing information, cookies, and various information about the computer. In addition, these threats may be used to download additional malware on to the system.

Therefore, in order to protect your computer and your privacy, it is essential to remove IOQA ransomware virus and other malware that has infiltrated the system by deceit. To remove the malware securely, we strongly recommend relying on a robust AV solution such as INTEGO Antivirus. Additionally, a scan with RESTORO can help you to repair virus-damaged Windows OS files.

Ransomware Summary

Name	IOQA Ransomware Virus
Type	Ransomware; Crypto-malware; Virtual Extortion Virus
Family	STOP/DJVU
Encryption type	RSA 2048 + Salsa20
Previous versions	KAAA, BGJS, BGZQ (find full list here)
Version	650th
Extension	.ioqa
Cybercriminal emails	support@freshmail.top, datarestorehelp@airmail.cc
Additional malware dropped	Azorult, RedLine or Vidar
Damage	The ransomware uses encryption to maliciously modify all files on the PC and marks their original names with .ioqa extension. Ransom notes called as _readme.txt will be dropped in every computer folder. This piece of malware usually drags VIDAR Stealer alongside it and also eliminates VSS from the system. On top of that, it tends to modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note	_readme.txt
Ransom demand	$490-$980 in Bitcoin
Distribution	Victims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malware	Corel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, HP/Epson printer drivers, League of Legends.
Detection names	Trojan:Win32/Azorult.FW!MTB (Microsoft), Gen:Heur.Mint.Zard.52 (B) (Emsisoft), HEUR:Trojan.Win32.Scarsi.gen (Kaspersky), Gen:Heur.Mint.Zard.52 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
Removal	Remove ransomware and related malware from your PC using trustworthy software like INTEGO Antivirus. To repair virus damage on Windows OS files, download and try RESTORO (secure download link).

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Ways through ransomware infects computers

Ransomware-type computer viruses are mainly distributed via email attachments or rogue online downloads. IOQA virus, similarly to previous STOP/DJVU variants, is commonly found in deceptive websites advertising supposedly cracked software versions. Instead of accessing desired premium programs for free, computer users who fall for this trick soon discover that all of their data has been encrypted. The deceptive cracked software websites usually provide malicious downloads via external links or torrent files.

Often times, the harmful file is provided in a form of a password-protected archive, which helps to evade security systems. As soon as the victim enters the password and executes the malicious setup.exe file, the computer gets compromised.

Another commonly used distribution technique is malicious email spam. The cybercriminals compose convincing messages, often pretending to be writing on behalf of well-known companies or governmental organizations. However, one thing that recipients should pay attention to is urgent message tone. If you can sense that the email sender desperately tries to convince you to open attached files or links, especially if they threaten that something bad will happen if you ignore the email, you can rest assured that the sender has bad intentions towards you.

In order to avoid getting affected by ransomware attacks, we strongly recommend being cautious when browsing the Internet or checking your emails. Do not browse through websites that seem untrustworthy or push aggressive ads regularly. In addition, we advise you to secure your computer by installing a reputable antivirus with real-time protection feature.

Remove IOQA ransomware virus and decrypt your files

You can remove IOQA ransomware virus easily by following instructions provided below. Do not forget to be careful and get rid of every single component of this malware by using a trustworthy antivirus. You can find our team’s software top picks below.

Once IOQA virus removal is complete, do not forget to change all of your passwords that you’ve used on the compromised computer. In addition, you may want to register the cybercrime attack via your local law enforcement entity.

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IOQA Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove IOQA Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.

Step 2. Remove files associated with the virus

Now, you can search for and remove IOQA Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus. For virus damage repair, consider using RESTORO.

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Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.

Step 2. Start System Restore process

Wait until system loads and command prompt shows up.
Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

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Decrypt IOQA files

Fix and open large IOQA files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

Create a copy of encrypted file to a separate folder using Copy > Paste commands.
Now, right-click the created copy and choose Rename. Select the IOQA extension and delete it. Press Enter to save changes.
In the prompt asking whether you want to make the changes as file might become unusable, click OK.
Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. IOQA Ransomware Virus is considered the new STOP/DJVU variant, just like KAAA, BGJS, BGZQ (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt IOQA files, follow the given tutorial.

Download the decryption tool from Emsisoft.
Click the little arrow next to your download and choose Show in Folder.
Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
In UAC window, click Yes.
Click Yes to agree to software terms in both windows.
The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
Click Decrypt to start restoring IOQA files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The IOQA decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your IOQA extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of IOQA Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

In the United States, go to the On Guard Online website.
In Australia, go to the SCAMwatch website.
In Germany, go to the Bundesamt für Sicherheit in der Informationstechnik website.
In Ireland, go to the An Garda Síochána website.
In New Zealand, go to the Consumer Affairs Scams website.
In the United Kingdom, go to the Action Fraud website.
In Canada, go to the Canadian Anti-Fraud Centre.
In India, go to Indian National Cybercrime Reporting Portal.
In France, go to the Agence nationale de la sécurité des systèmes d’information.

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .IOQA files?

You can only open IOQA files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official IOQA decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake IOQA decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

Norbert Webb

Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.