Ransomware

Remove AVYU Ransomware Virus (DECRYPT .avyu FILES)

AVYU is a new ransomware variant that seeks to encrypt your computer files

AVYU ransomware is the latest malicious file-encrypting malware to emerge from the STOP/DJVU ransomware family. This highly dangerous virus is notorious for encrypting every available it can find in any computer it infects while also appending .avyu extension to all the file names. E.g., a hitherto saved file called 1.jpg will be automatically renamed 1.avyu. Furthermore, while the cyber-attack continues, copies of notes called _readme.txt will get dropped in all the folders. These notes contain warnings from those behind the cyber-attack who explain what happened and why the victim needs to pay some money to receive the AVYU decryption tool.

They will emphasize that the entire files in the computer have been encrypted by AVYU ransomware virus (including important documents, pictures, and every other data), using a very strong and complex encryption key. Therefore, the only possible way to retrieve them would be to use decryption tools they could make available but only after the victim pays a certain fee as ransom. The cybercriminals would also attach two email addresses, namely, support@sysmail.ch and helpsupportmanager@airmail.cc, to facilitate their communication.

Furthermore, they will notify the victim on how much they’re expected to pay in exchange for the decryption services and terms and conditions of payment. For instance, they will claim that if the victim can pay within 72 hours or 3 days, they would be entitled to a 50% discount. In other words, instead of paying the full amount fixed at $980, they would now pay $490, but once the 3 days window closes, only the full ransom fee would be acceptable.

If the victim decides to contact them, they will state that payment can only be made through the purchase of cryptocurrency of the same amount quoted in dollars, which would be transferred to their wallet address. They usually apply this measure in order to prevent the police or any other law enforcement agency from tracing the money to them. As a way of assuring the victim of their expertise, they sometimes request tidbits of the encrypted files so they can offer free sample decryption.

Our cybersecurity experts’ general advice about dealing with cybercriminals is that victims should never pay ransom. The FBI as well as other reputable law enforcement organizations also share same worldview in their guidelines. There are many reasons why ransom payment is seriously campaigned against but the main ones are listed below:

  • There is no guarantee you will recover your encrypted files even after paying huge sums of money as ransom;
  • When you pay the ransom, you’re encouraging cybercrimes because those behind it would find it profitable;
  • More money in the hands of cybercriminals would make it easy for them to expand their criminal activities, thus enabling them to victimize more people;
  • Paying a ransom might be illegal in your country.

AVYU ransomware is also notorious for releasing Trojans such as VIDAR or AZORULT that are infamous for stealing sensitive vital details like cryptocurrency wallets, banking details, computer-saved passwords, software account login details, browsing data etc. Once they extract such sensitive information, it gives them more opportunity to commit more scams.

Unfortunately, your computer has already been infiltrated by this variant of STOP/DJVU, you should expedite actions and remove AVYU ransomware virus ASAP. This can be effectively done by booting your computer in Safe Mode with Networking, the ideal setting for ransomware removal. Then you activate any reliable antivirus on the compromised computer.

Remember it is important to use only genuine antivirus if you want to experience optimal result. Therefore, if you’re not sure of any particular antivirus, we recommend INTEGO Antivirus because it proved to be robust and efficient in detecting malware and protecting the PC system in real-time. In addition to that, you can also download RESTORO to help repair damage inflicted on the Windows OS files.

Ransomware Summary

NameAVYU Ransomware Virus
TypeRansomware; Crypto-malware; Virtual Extortion Virus
FamilySTOP/DJVU
Encryption typeRSA 2048 + Salsa20
Previous versionsVYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here)
Version387th
Extension.avyu
Cybercriminal emailssupport@sysmail.ch, helprestoremanager@airmail.cc
Additional malware droppedAzorult or Vidar Trojan
DamageThe ransomware encrypts all files, and appends an additional .avyu extension to their filenames. The virus also drops _readme.txt ransom note in every folder. This ransomware is also known to drop VIDAR Stealer, delete Volume Shadow Copies and modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note_readme.txt
Ransom demand$490-$980 in Bitcoin
DistributionVictims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malwareCorel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, League of Legends.
Detection namesRansom:Win32/StopCrypt.PAL!MTB (Microsoft), Trojan.Crypt (A) (Emsisoft), HEUR:Trojan-Ransom.Win32.Stop.gen (Kaspersky), Trojan.GenericKD.47850419 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
RemovalRemove ransomware and related malware from your PC using professional software of your choice. We highly recommend using INTEGO Antivirus. To repair virus damage on Windows OS files, consider scanning with RESTORO.

REMOVE MALWARE & REPAIR VIRUS DAMAGE

1 Step. Get robust antivirus to remove existing threats and enable real-time protection

INTEGO Antivirus for Windows provides robust real-time protection, Web Shield against phishing and deceptive websites, blocks malicious downloads and blocks Zero-Day threats. Use it to remove ransomware and other viruses from your computer professionally.

2 Step. Repair Virus Damage on Windows Operating System Files

Download RESTORO to scan your system for FREE and detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically.

Ransomware distribution methods & how to avoid them

From a general perspective, the majority of computers become compromised by STOP/DJVU variants such as AVYU ransomware when their users download software contents from online malicious torrents. These viruses often hibernate in pirated copies of software such as “cracks”, fake utility software, illegal key generators, fake game software, etc. Opening any of such can automatically prompt a ransomware attack. Information gathered from different victims reveal that certain software contents are most commonly used by cybercriminals in luring unsuspecting victims. The ones that feature more often than not in the online torrent platforms are listed below:

  • KMSPico (illegal Windows activation tool);
  • Fifa 20;
  • Tenorshare 4ukey;
  • AutoCad;
  • Opera browser;
  • Corel Draw;
  • VMware Workstation;
  • Cubase;
  • Adobe Illustrator;
  • League of Legends;
  • Internet Download Manager;
  • Adobe Photoshop.

Therefore, if you’re among those that involve themselves in such unwholesome practices, then you should stop such dangerous habit immediately because you’re putting yourself at significant risk of a ransomware attack. There is no gain in trying to cut corners only to end up losing so much money, time, resources, and peace of mind when you eventually become a victim. In addition to that, remember that obtaining copyrighted software content illegally from online torrent platforms is regarded as stealing and is subject to prosecution based on the existing copyright laws.

Instead of having to go through all these, it is much better to obtain such software needs through legitimate and appropriate channels. By so doing, you will be contributing your own quota in helping the industry to grow. Also, have it at the back of your mind that whatever price tag the original content producers put on them, it will always be insignificant compared to the outrageous fees cybercriminals demand as ransom from their victims, and neither would it put your vital data at risk.

Another distribution channel cybercriminals make use of is malicious email attachments. In this method, cybercriminals would compose genuine-looking but fake emails and attach some documents using formats such as DOCX, PDF, and XLS. They make use of these particular ones most times because they are perfect enablers for macro functions or JavaScript, which are suitable for downloading payloads from external sources and uploading them on random computers.

The problem is that trying to sieve out genuine emails from fake malware-carrying ones has increasingly become more difficult in recent times. The reason is that cybercriminals now make their own emails appear exactly like random emails from popular companies/brands such as eBay, DHL, Amazon, and UPS, among others. To make them more compelling, they would attach files with names like Invoice, Order Summary or Tracking Details etc. Sometimes, they even decide to completely obfuscate the actual originating email address, by using email spoofing techniques. Whatever be the situation, we advise everyone to be cautious when opening emails, especially when such email is not expected or out of place.

Lastly, that you’ve become a victim of STOP/DJVU ransomware doesn’t mean you should lose your guards and start experimenting with suspicious websites making dubious claims about having decryption solutions because such hardly exist. Only Emsisoft and DiskTuna currently offer repair tools that have proven to be effective against some variants of this particular ransomware. More reasons why victims should be wary is because some cybercriminals equally spread other types of ransomware disguised as fake STOP/DJVU. Trying to make use of such fake tools can automatically lead to double-file encryption.

More details pertaining to the virus

If you’re curious to know the extent to which your computer was compromised following a ransomware attack, this subsection explains the technical details. The first step the malware takes is to launch build.exe or build2.exe executables followed by winupdate.exe (the update prompt that brings up a fake Windows screen). The next thing it does is to connect with https[:]//api.2ip.ua/geo.json before sending the response to a geo.json file. The malware then proceeds to information gathering stage by storing certain geolocation data such as the computer’s geolocation, time zone, zip code, latitude, and longitude. The screenshot below shows an example of geo.json file.

The ransomware finds out computer’s geolocation before encrypting all files.

The virus then creates another file that would contain hardware details, software list available and processes them in information.txt.

The file contains details about PC’s hardware, software, active processes.

The malware would move to the next stage by comparing the country code where the computer is located against a list of encryption-exempted nations they generated. The exempted countries are Russian Federation, Armenia, Tajikistan, Uzbekistan, Ukraine, Kazachstan, Syria, Kyrgyzstan, and Belarus.

If the computer was found to be in any of the aforementioned countries, it will instantly withdraw from any further action. If it passes the geolocation test, the ransomware would then extract the online encryption key from its central server and would merge it with the victim’s ID before saving them on the bowsakkdestx.txt file and to the PersonalID.txt file. Examples of these files are shown in the screenshot below.

Example of encryption key and victim’s unique ID in text files.

Failure to extract an online encryption key (such happens sometimes), it will go for its offline version as a second choice. The difference between the two keys is that the online version is unique to each victim while the offline version is identical to victims on whose computer the virus failed to generate an online encryption key. An indicator of offline ID is the presence of t1 characters appearing at the end of the personal ID and it means there is improved chance of decrypting .avyu files someday. More information about this is provided below.

Full data encryption commences as it scans all the folders while encrypting files with Salsa20. Using RSA-2048, it then locks the encryption key. While this is still going on, the files will be marked with additional extension.

The virus marks each file with extension unique to particular STOP/DJVU variant.

Displayed in the screenshot below is the _readme.txt ransom note the virus drops in all the folders.

Screenshot of _readme.txt note.

The next thing it does is to make use of Command Prompt (vssadmin.exe Delete Shadows /All /Quiet) in deleting all Volume Shadow Copies.

The virus then blacklists certain domains (by modifying Windows HOSTS file) and when the victim tries to access them, an error message DNS_PROBE_FINISHED_NXDOMAIN may pop up.

Remove AVYU Ransomware Virus and Decrypt Your Files

It is very important to urgently remove AVYU ransomware virus with help of genuine AV software. It is advised to boot the computer into Safe Mode with Networking first. It starts the system with limited services and functions, therefore it can stop active malicious processes from hindering with the malware removal procedure. If you do not have an antivirus software yet, consider using our top choice – INTEGO Antivirus.

Once you’ve completed AVYU virus removal, please follow the steps below:

  • Inform the appropriate authorities within your country;
  • Make use of data back up (if you had one) to restore lost data;
  • Learn how to decrypt/repair files affected by STOP/DJVU variants;
  • Change all passwords used in the compromised computer as quickly as possible.
  • Download RESTORO if you wish to scan and repair virus damage on Windows OS files.

Always ensure you’re using genuine antivirus as well as any other software content at all times and also develop a habit of creating data backups regularly.

OUR GEEKS RECOMMEND

Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

STEP 1. REMOVE AUTOMATICALLY WITH ROBUST ANTIVIRUS

Get INTEGO ANTIVIRUS for Windows to remove ransomware, Trojans, adware and other spyware and malware variants and protect your PC and network drives 24/7.. This VB100-certified security software uses state-of-art technology to provide protection against ransomware, Zero-Day attacks and advanced threats, Intego Web Shield blocks dangerous websites, phishing attacks, malicious downloads and installation of potentially unwanted programs.

Use INTEGO Antivirus to remove detected threats from your computer.

Read full review here.

STEP 2. REPAIR VIRUS DAMAGE TO YOUR COMPUTER

RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

AVYU Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove AVYU Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.
Step 2. Remove files associated with the virus

Now, you can search for and remove AVYU Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

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Compatibility: Microsoft Windows
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RESTORO is a unique PC Repair Tool which comes with an in-built Avira scan engine to detect and remove spyware/malware threats and uses a patented technology to repair virus damage. The software can repair damaged, missing or malfunctioning Windows OS files, corrupted DLLs, and more. The free version offers a scan that detects issues. To fix them, license key for the full software version must be purchased.

Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt AVYU files

Fix and open large AVYU files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

  1. Create a copy of encrypted file to a separate folder using Copy > Paste commands.
  2. Now, right-click the created copy and choose Rename. Select the AVYU extension and delete it. Press Enter to save changes.
  3. In the prompt asking whether you want to make the changes as file might become unusable, click OK.
  4. Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. AVYU Ransomware Virus is considered the new STOP/DJVU variant, just like VYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt AVYU files, follow the given tutorial.

  1. Download the decryption tool from Emsisoft.
  2. Click the little arrow next to your download and choose Show in Folder.
  3. Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
  4. In UAC window, click Yes.
  5. Click Yes to agree to software terms in both windows.
  6. The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
    In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
  7. Click Decrypt to start restoring AVYU files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
    You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The AVYU decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your AVYU extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of AVYU Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .AVYU files?

You can only open AVYU files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official AVYU decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake AVYU decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

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