Remove VVWQ Ransomware Virus (DECRYPT .vvwq FILES)

remove VVWQ ransomware virus and learn how to decrypt or repair files with .vvwq extension (free guide)

VVWQ Ransomware Virus & Why You Need To Keep Your Computer Safe

Contents

VVWQ Ransomware Virus & Why You Need To Keep Your Computer Safe
Proactive Steps You Should Take To Avoid VVWQ Ransomware Virus
How to Effectively & Safely Remove VVWQ Ransomware Virus
Decrypt VVWQ files
Frequently Asked Questions

VVWQ ransomware virus is the latest threat from the STOP/DJVU ransomware group facing computer users globally. This virus is similar in nature to the previous ones in the series and was basically developed to be used as a cyber-extortion tool. The motive is to encrypt the files of their victims, and demand them to pay ransoms in exchange for data decryption tools the crooks would promise to provide. This ransomware automatically encrypts all data stored on computers and also puts an additional .vvwq extension to every filename. Random files that were previously saved with names such as 1.jpg or 3.jpeg would transform to 1.jpg.vvwq and 3.jpeg.vvwq, and same would be repeated on all other files.

While these activities are still taking place, messages known as _readme.txt would be released by the cybercriminals. The _readme.txt is more or less ransom notifications informing the victim why they have to pay ransom fees to enable them receive decryption tools. In addition to that, the cybercriminals would also drop two email addresses i.e. support@bestyourmail.ch and supportsys@airmail.cc, while suggesting that the victim should communicate with them using either of the two emails.

The cybercriminals offer a discount for those who rush to contact them

Peradventure, the victim decides to write to them, and they would reply by stating that a ransom fee of $980 has to be paid. Also, they would claim that a 50% ransom fee slash would be acceptable provided the victim is able to pay it within 3 days of being informed to do so. However, they would warn that payment must be made with the use of cryptocurrency.

Regardless, any form of payment to cybercriminals is strongly condemned both by the FBI and other relevant cyber-security agencies. Below are the logical reasons they gave for being against ransom payment to cybercriminals:

Ransom payment in any guise is considered illegal by law.
Ransom payment encourages cybercriminals to continue attacking computer users.
Cybercriminals don’t keep to their promise of providing decryption tools even after receiving ransom payment.
Paying victims are usually targeted again in the future, unlike nonpaying victims.
Funds paid to cybercriminals enable them to expand their operations and victimize more computer users.

The importance of removing this virus immediately

Even though VVWQ ransomware virus is the primary virus, there are other equally dangerous malware variants known as RATs that usually distributed alongside it. RAT stands for Remote Access Trojan and is configured to steal and transmit important personal information such as passwords, cryptocurrency wallets, banking details, and software login details etc. Once the cybercriminals obtain such sensitive details, it makes it possible for them to commit further crimes against the victim. Two of such Trojans that are usually found alongside STOP/DJVU versions during analysis are VIDAR and AZORULT.

That is why it is very important to remove VVWQ ransomware virus once it is detected in a computer. In order to do it safely, we recommend following the instructions provided below this article. A combination of software that we use is your favourite antivirus as well as tools like RESTORO (secure download link) that can be used to repair virus-altered Windows OS files.

Ransomware Summary

Name	VVWQ Ransomware Virus
Type	Ransomware; Crypto-malware; Virtual Extortion Virus
Family	STOP/DJVU
Encryption type	RSA 2048 + Salsa20
Previous versions	OOXA, HHYU, VVWQ, VVEO, VVEW, VVYU (find full list here)
Version	532nd
Extension	.vvwq
Cybercriminal emails	support@bestyourmail.ch and supportsys@airmail.cc
Additional malware dropped	Azorult or Vidar Trojan
Damage	The ransomware uses encryption to maliciously modify all files on the PC and marks their original names with .vvwq extension. Ransom notes called as _readme.txt will be dropped in every computer folder. This piece of malware usually drags VIDAR Stealer alongside it and also eliminates VSS from the system. On top of that, it tends to modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note	_readme.txt
Ransom demand	$490-$980 in Bitcoin
Distribution	Victims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malware	Corel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, League of Legends.
Detection names	Ransom:Win32/StopCrypt.PAL!MTB (Microsoft), Trojan.Crypt (A) (Emsisoft), HEUR:Trojan-Ransom.Win32.Stop.gen (Kaspersky), Trojan.GenericKD.47850419 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
Removal	Remove ransomware and related malware from your PC using trustworthy software. To repair virus damage on Windows OS files, consider scanning with RESTORO (secure download link).

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Scan your system for FREE to detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically. Includes Avira spyware/malware detection & removal engine.

The image provided below demonstrates how encrypted files look like.

Proactive Steps You Should Take To Avoid VVWQ Ransomware Virus

The cyberspace is really not safe enough for computer users to operate carelessly. Precautionary measures need to be taken at all times. Therefore, activities such as downloading of software from unsafe places like online torrents platforms, peer-to-peer sharing platforms, and the use of storage devices for multiple systems should all be avoided. Likewise, the opening of random emails and attachments from unknown sources are other means cybercriminals use in spreading malware to unsuspecting computer users.

Due to awareness being created on the dos and don’ts pertaining to safe use of a computer, cybercriminals are also trying to device new means of catching their victims unawares. They’re aware that some computer users don’t like paying for the cost of software as requested by their producers, so they now resort to cloning such software contents, especially those that are in high demand. Afterward, they would embed malware on them and upload to online torrent platforms for unsuspecting users to download, and by so doing infect their computer with the virus. You can check the list below for some of the popular software copies often cloned by cybercriminals:

Adobe Photoshop;
VMware Workstation;
Corel Draw;
Adobe Illustrator;
Adobe Premiere Pro;
Cubase;
Tenorshare 4ukey;
Fifa 20;
League of Legends;
AutoCad;
Internet Download Manager.

It is important for computer users to always note that paying for the cost of original software copies as advertised by the copyright owners is the best thing to do. Any other means of obtaining it is illegal and can result to severe losses in terms of lost documents, time, money and even emotional damage.

Cybercriminals also find some files like PDF, DOCX and XLS among similar ones handy because of their macro function abilities that make it possible for them to embed, transport and trigger malware in other computers.

These files were created for genuine reasons even though cybercriminals have decided to take advantage of them. The most disturbing aspect of STOP/DJVU ransomware virus encryptions is that they’re mostly irreversible. Therefore, the best solution to it is to take preventive measures. Although there are sites that often advertise about decryption tools, but such tools are hardly effective. So far, only the pair of DiskTuna and Emsisoft have shown results in creating reliable recovery tools.

How to Effectively & Safely Remove VVWQ Ransomware Virus

From what can be deduced, this computer virus is highly dangerous and can remain latent in computer systems if they’re not removed safely and effectively. Genuine antivirus software would be required to remove VVWQ ransomware virus. However, before applying it, you will need to set up the infected computer using Safe Mode with the Networking option.

Now you must have completed the VVWQ ransomware virus removal; other important steps need to be taken, as outlined below:

The most viable way to recover lost files is to make use of storage devices (that is why keeping a backup storage device is very important).
Inform relevant local authorities about the situation.
Change all passwords immediately.
Ensure that your newly installed antivirus is constantly maintained.

In summary, you should always avoid the risk factors that could put your computer at risk of a ransomware attack, as compiled in this article, because that’s the surest way of staying safe.

OUR GEEKS RECOMMEND

Our team recommends removing malware using a professional antivirus software and then using the following tool to repair virus damage to Windows system files:

REPAIR VIRUS DAMAGE TO YOUR COMPUTER

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RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

VVWQ Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove VVWQ Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.

Step 2. Remove files associated with the virus

Now, you can search for and remove VVWQ Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

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Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.

Step 2. Start System Restore process

Wait until system loads and command prompt shows up.
Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt VVWQ files

Fix and open large VVWQ files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

Create a copy of encrypted file to a separate folder using Copy > Paste commands.
Now, right-click the created copy and choose Rename. Select the VVWQ extension and delete it. Press Enter to save changes.
In the prompt asking whether you want to make the changes as file might become unusable, click OK.
Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. VVWQ Ransomware Virus is considered the new STOP/DJVU variant, just like OOXA, HHYU, VVWQ, VVEO, VVEW, VVYU (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt VVWQ files, follow the given tutorial.

Download the decryption tool from Emsisoft.
Click the little arrow next to your download and choose Show in Folder.
Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
In UAC window, click Yes.
Click Yes to agree to software terms in both windows.
The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
Click Decrypt to start restoring VVWQ files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The VVWQ decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your VVWQ extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of VVWQ Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

In the United States, go to the On Guard Online website.
In Australia, go to the SCAMwatch website.
In Germany, go to the Bundesamt für Sicherheit in der Informationstechnik website.
In Ireland, go to the An Garda Síochána website.
In New Zealand, go to the Consumer Affairs Scams website.
In the United Kingdom, go to the Action Fraud website.
In Canada, go to the Canadian Anti-Fraud Centre.
In India, go to Indian National Cybercrime Reporting Portal.
In France, go to the Agence nationale de la sécurité des systèmes d’information.

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .VVWQ files?

You can only open VVWQ files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official VVWQ decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake VVWQ decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

Norbert Webb

Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.