Ransomware

Remove JJYY Ransomware Virus (DECRYPT .jjyy FILES)

JJYY Ransomware Threat and How to Protect Your Computer

JJYY ransomware virus is a threatening computer virus that should be a cause for concern to all computer users. From what could be deducted so far, it is believed to be an enhanced variant of the STOP/DJVU ransomware series. After gaining access to unprotected computer system, it would encrypt all files on it and also append .jjyy extension to the existing file names. For instance, files that were previously named as 1.jpg and 2.jpeg would become 1.jpg.jjyy and 2.jpeg.jjyy respectively. It would also extend the same format to all other files contained in the computer. The cybercriminals would equally send _readme.txt notifications, informing the computer user about the ransomware attack and why they have to comply with their demands if they desire to retrieve their encrypted files. For that to become a reality, they would promise to release a decryption tool once the victim pays the ransom fee.

The cybercriminals behind this ransomware have continued to use typical means of spreading ransomware to extort huge sums of money from as many computer users as possible. Like in previous variants, they would embed malware on cloned software copies and upload them to online torrent platforms for unsuspecting users to download. Once such malware-embedded software is downloaded to PCs, it would automatically compromise the system by encrypting all files.

The message held in ransom notes demands money

Most computer users would be destabilized once they realize their computer has been compromised and would be confused about what next to do. Based on experience, the cybercriminals would be anticipating such a state of mind and would leave explanation notes in a form of _readme.txt files dropped throughout the computer system. These notes would briefly mention that all data formats have been locked with robust encryption algorithms and that the only way to recover files is to pay a ransom for the malware operators.

The note suggests that the victim should initiate a dialogue with the attackers using two email addresses left in the note: support@bestyourmail.ch and supportsys@airmail.cc. Their intention is to draw the attention of the victim to reach out to them on the way forward.

Depending on how important the encrypted files are to the victim or the options they have; some victims may decide to ignore or respond using any of the emails. However, if they contact the cybercriminals, they would be more emboldened to dish out further conditions as well as the amount that has to be paid as a ransom fee.

They would state that $980 was supposed to be paid as a ransom fee but would be considerate enough to accept just 50% of it i.e. $490 provided the victim is able to pay within 72 hours of being notified to do so. However, failure to do so within that stipulated timeframe means that only the complete ransom fee would be acceptable to them. 

As if that isn’t bad enough, they would demand that payment must be using cryptocurrency that the victim would transfer to their wallet address. The apparent reason why they refrain from other payment methods is to ensure that law enforcement agents won’t be able to track them down. They might promise to provide test decryption as a way of proving their skills but it is all gimmicks used in deceiving their victim.

Regardless, victims of ransomware attacks are strongly advised not to open communication channels with cybercriminals and neither should they pay ransom to them. This is what FBI endorsed and other renowned security experts support them. Some of the reasons given by them for taking such a stand are listed below: 

  • There is no point in paying ransom since there is no guarantee you will recover your files.
  • Depending on the laws in the country you live in, it might be considered illegal to pay the ransom.
  • Paying ransom makes it profitable for cybercriminals, thereby encouraging them to remain in “business”.
  • It puts the victim at significant risk of future attacks because cybercriminals are typically greedy and would target paying victims again for more extortions.
  • When you make huge sums of money available to cybercriminals in the guise of paying ransom, you would be helping them to expand their criminal enterprise.

Additional details regarding the threat

Judging from results of a research that was conducted by our experts, it was discovered that a group of countries were considered protected from a ransomware attack by cybercriminals. Their reason for such discrimination hasn’t been ascertained yet, but the countries are Belarus, Armenia, Ukraine, Russia, Uzbekistan, Kazachstan, Syria, Kyrgyzstan, and Tajikistan. It is able to detect the location of a computer by fetching a response from https[:]//api.2ip.ua/geo.json. The response is then saved to geo.json file which contains vital details like the computer’s IP address, town/region, country and latitude/longitude. The result is what determines whether to continue or to terminate the operation. 

The dangers associated with JJYY ransomware virus, especially the encryption of files is already established, but it is by no means the only threat. There is also the risk of being infected with RAT’s short form for Remote Access Trojans. This is a more covert malware used by cybercriminals in extracting sensitive personal information including banking details, passwords, cryptocurrency wallets, and browsing history, among others. With such critical details in their possession, they would be able to commit further crimes against the victim like stealing of cryptos, money, or data, as well as having access to sensitive personal details for blackmail purposes. 

To minimize damages and reduce the risk of exposure, you’re advised to remove the STOP/DJVU ransomware virus as soon as it is detected in your computer. The recommended way of doing it is to login to the infected computer using Safe Mode with Networking and thereafter activate strong antivirus software. In addition to that, you may also download RESTORO, which could help in repairing some of the affected Windows OS files.

Ransomware Summary

NameJJYY Ransomware Virus
TypeRansomware; Crypto-malware; Virtual Extortion Virus
FamilySTOP/DJVU
Encryption typeRSA 2048 + Salsa20
Previous versionsLLTT, LLEE, LLQQ, EIUR, DKRF, GHSD (find full list here)
Version513rd
Extension.jjyy
Cybercriminal emailssupport@bestyourmail.ch and supportsys@airmail.cc
Additional malware droppedAzorult or Vidar Trojan
DamageThe ransomware uses encryption to maliciously modify all files on the PC and marks their original names with .jjyy extension. Ransom notes called as _readme.txt will be dropped in every computer folder. This piece of malware usually drags VIDAR Stealer alongside it and also eliminates VSS from the system. On top of that, it tends to modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note_readme.txt
Ransom demand$490-$980 in Bitcoin
DistributionVictims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malwareCorel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, League of Legends.
Detection namesRansom:Win32/StopCrypt.PAL!MTB (Microsoft), Trojan.Crypt (A) (Emsisoft), HEUR:Trojan-Ransom.Win32.Stop.gen (Kaspersky), Trojan.GenericKD.47850419 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
RemovalRemove ransomware and related malware from your PC using trustworthy software. To repair virus damage on Windows OS files, consider scanning with RESTORO (secure download link).

REPAIR VIRUS DAMAGE

Scan your system for FREE to detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically. Includes Avira spyware/malware detection & removal engine.

Example of files encrypted by this ransomware variant.

How to Protect Your Computer from STOP/DJVU Ransomware Virus

The smart way to protect your computer is by taking proactive measures such as installation of antivirus software as well as staying away from online torrent platforms or trying to make use of pirated software copies or cloned activation tools and key generators. You should also avoid indiscriminate opening of emails and attachments, especially when they’re from sources you’re not fully sure of. 

From our records, we were able to observe that cybercriminals usually pirate software contents that are highly sought after. Such popular software contents would be cloned, embedded with malware and uploaded to online torrent platforms for unsuspecting users to download, thereby unknowingly infecting their systems with ransomware virus. Listed below are some of the widely used software copies often pirated by cybercriminals: 

  • Adobe Premiere Pro;
  • AutoCad;
  • Cubase;
  • Corel Draw;
  • Tenorshare 4ukey;
  • Virtual DJ Pro;
  • VMware Workstation;
  • Adobe Photoshop;
  • Internet Download Manager.

As you can see from what we have narrated so far, going to online torrent platforms or trying to obtain needed software copies illegally, is not worth it. Such actions would put your computer and vital data stored in it at significant risk. Also, the losses you would experience as a victim of ransomware, in terms of money, time, resources, and psychological trauma far outweigh whatever gains the freebies will give you. Likewise, you would be helping the IT industry to grow when you patronize the original content producers. 

You should also be cautious when opening random emails and attachments that get into your inbox. Except you’re convinced about its origin, emails from unknown or spoofed sender’s address shouldn’t be opened. Note that cybercriminals typically make use of XLS, DOCX and PDF files because they enable them to attach malware, transport it and download them in third party computers once opened. 

There is no need to go to sites that advertise tools they claim are capable of reversing damages done by STOP/DJVU ransomware because they’re fake and potentially dangerous. However, only DiskTuna and Emsisoft have shown promising results in creating functional data repair tools

Remove JJYY Ransomware & Restore Files

It is very important to ensure that JJYY ransomware virus is removed as soon as it is detected in a computer. The reason why this action is advised is to ensure that further damage is contained and remedial measures taken with immediate effect. Granted that there may be diverse options for removal of ransomware, but most of them may not yield the desired result.

That is why we only recommend setting up the infected computer in Safe Mode with Networking default option before activating a genuine antivirus software on it. Once you have successfully completed the JJYY ransomware removal, there are other steps that need to be taking as well. Please check below: 

  • You’re advised to report to the nearest police station or relevant government agency in your area.
  • Generally, computer users are expected to have backup tools or any other available means of storing important data as a duplicate, separate from the primary computer they’re using. They will come handy during situations like ransomware attack or loss of computer hardware.
  • Although trying to repair files damaged by STOP/DJVU ransomware virus can be such a herculean task, but it isn’t impossible. So, you may as well do research on possible ways your affected files can be restored.
  • Regardless of how sophisticated your passwords may be, once a computer has been compromised following a ransomware attack, such passwords are no longer secured. Therefore, to be on the safe side, it is very important to change all passwords with immediate effect.

Conclusion

Before we round up, here are the vital points you must heed in order to remain steps ahead of opportunistic cybercriminals. You should always have genuine antivirus software installed and running at all times. Going to online torrent platforms or making use of peer-to-peer sharing mechanisms, or any other unauthorized method when trying to download needed software contents are dangerous activities that should be avoided. 

If you become a victim, do not try to negotiate with cybercriminals because nothing positive can come out of it. Instead, you should put all efforts toward removing the virus, reporting the incident to appropriate authorities and also ensuring your sensitive data is protected. You should also consider the use of some reliable software tools like RESTORO in trying to restore as many affected Windows OS files as possible.

OUR GEEKS RECOMMEND

Our team recommends removing malware using a professional antivirus software and then using the following tool to repair virus damage to Windows system files:

REPAIR VIRUS DAMAGE TO YOUR COMPUTER

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RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

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JJYY Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove JJYY Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.
Step 2. Remove files associated with the virus

Now, you can search for and remove JJYY Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

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RESTORO is a unique PC Repair Tool which comes with an in-built Avira scan engine to detect and remove spyware/malware threats and uses a patented technology to repair virus damage. The software can repair damaged, missing or malfunctioning Windows OS files, corrupted DLLs, and more. The free version offers a scan that detects issues. To fix them, license key for the full software version must be purchased.

Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt JJYY files

Fix and open large JJYY files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

  1. Create a copy of encrypted file to a separate folder using Copy > Paste commands.
  2. Now, right-click the created copy and choose Rename. Select the JJYY extension and delete it. Press Enter to save changes.
  3. In the prompt asking whether you want to make the changes as file might become unusable, click OK.
  4. Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. JJYY Ransomware Virus is considered the new STOP/DJVU variant, just like LLTT, LLEE, LLQQ, EIUR, DKRF, GHSD (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt JJYY files, follow the given tutorial.

  1. Download the decryption tool from Emsisoft.
  2. Click the little arrow next to your download and choose Show in Folder.
  3. Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
  4. In UAC window, click Yes.
  5. Click Yes to agree to software terms in both windows.
  6. The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
    In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
  7. Click Decrypt to start restoring JJYY files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
    You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The JJYY decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your JJYY extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of JJYY Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .JJYY files?

You can only open JJYY files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official JJYY decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake JJYY decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

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