Removal guides

Remove IWAN Ransomware Virus (DECRYPT .iwan FILES)

IWAN ransomware emerges as a new STOP/DJVU malware version

IWAN ransomware is recognised as a new virus from STOP/DJVU malware family. This computer virus is designed to encrypt all files on the target system. It uses RSA Salsa20 algorithm to make personal files inaccessible and marks them with .iwan file extension. For instance, a file originally named 1.jpg will appear as 1.jpg.iwan after encryption. As soon as all data get locked, the ransomware creates _readme.txt notes in every folder. This note holds a short message from virus’ developers who suggest that the only way to get IWAN decryption tool is to pay a ransom for cybercriminals. According to them, the decryption service price depends on how quickly the victim reaches out to the ransomware operators via provided emails. If the victim does this within 3 days, the price will be $490, if later, the victim will be asked for $980. The attackers only accept the payment in Bitcoin. According ro the ransom note, the victim can write to criminals using one of the following email addresses: helpmanager@airmail.cc or manager@mailtemp.ch.

IWAN ransomware’s primary aim is to ‘secure’ victim’s data using military-grade encryption algorithms, thus preventing access to it. Since data computer users keep on their devices is always important (either work or study related, or simply a place to store personal memories such as photos or videos), the attackers create a big problem because the user can no longer acccess it. At this point, the criminals suggest a solution – purchasing file decryption tool from them for a hefty amount of money. In other words, the virus is designed to take victim’s computer data hostage and try to extort the user.

It is worth mentioning that the virus encrypts only the first 150 KB of every file, which still makes the file unreadable yet speeds up the whole attack procedure. Luckily, this small detail is important because the specific of this algorithm also allows reparation of specific file formats as described in this guide.

The ransomware functions as a virtual extortion tool – it encrypts all files on target system and demands a ransom for data decryption.

The ransomware operators introduce their conditions regarding IWAN decryption tool pricing. According to them, the victim can get a 50% discount if one contacts the virus’ developers and pays within 3 days. In this case, they will ask for $490 in Bitcoin. If the victim fails to settle an agreement and pay within the first 72 hours, the decryption price will be $980. The reason why the criminals want to receive the money in cryptocurrency is to avoid being tracked down. To encourage the victim to pay, _readme.txt note suggests sending one small encrypted file for them for test decryption.

Geek’s Advice team members, just like other cybersecurity experts and FBI recommend victims NOT PAY THE RANSOM. Here are some reasons why you shouldn’t:

  • Even if you decide to pay up, criminals might not respond in a way you want. You might lose your money and receive no help at all.
  • Ransomware operators earn millions of US dollars each year by collecting ransoms. It helps them to grow this business, which can only be stopped if people refused to pay ransoms. The insane amounts they earn also lure other people to join this illegal business model – please, do not contribute to this!
  • Certain countries do not allow paying ransoms as it can be considered illegal, just like asking someone for a ransom.
  • Viruses that belong to STOP/DJVU ransomware family such as IWAN virus tend to install AZORULT Trojan on compromised systems. It is malware that steals private information that can be used for further blackmail.

Ransomware modus operandi explained

IWAN ransomware begins the computer invasion by running a process called winupdate.exe, which runs a fake Windows update prompt on the screen. The point of this is to deceive the computer user into thinking that a computer slowdown is caused by ongoing operating system update. At the same time, the main ransomware executable, which can be named somewhat similar to 6G5D.exe, starts scanning the entire computer system and encrypting files and adding file marker extensions to them. The same process also takes care of Volume Shadow Copy Service, deleting them so that the victim could no longer restore files using System Restore Points. The virus runs a Command Line task to do this:

vssadmin.exe Delete Shadows /All /Quiet

Another thing that this virus does is malicious modification of Windows HOSTS file. The malware’s algorithm is desighned to add a list of website names to block and mapping them to victim’s localhost IP, so that whenever the victim attempts to access them DNS_PROBE_FINISHED_NXDOMAIN error would appear in web browser. This way, the ransomware creators are trying to prevent the victim from accessing various cybersecurity articles online that could help to understand what happened to the computer. The attackers do not want the victim to find help online or in various computer related forums.

The final thing to say is that the ransomware drops various attack-related files on victim’s computer. You may find several text files such as bowsakkdestx.txt which contains victim’s personal ID and public encryption key and PersonalID.txt (that only contains victim’s ID or several of them).

The virus saves victim’s encryption key and personal ID in text files.

If you’ve fallen victim to IWAN virus attack, you should keep in mind that this computer malware hardly arrives alone. In most cases, it also drops an information-stealing Trojan that’s known under AZORULT name.  It is categorized as a Remote Access Trojan (RAT) which can be used to remotely carry out various actions on victim’s computer, including, but not limited to:

  • Download additional malware and running it;
  • Steal various login credentials, such as those of Telegram, Steam and other programs;
  • View or delete files on the victim’s computer;
  • Steal cryptocurrency wallets;
  • Steal browser-saved passwords, browser cookies, browsing history and more.

In order to control the damage done to your computer, we strongly encourage you to remove IWAN ransomware virus from your computer as soon as possible. We recommend that you follow the instructions given below and also use a professional antivirus program to cleanse your computer securely. Our team relies on INTEGO Antivirus which is a VB100-certified security program. Furthermore, we recommend that you scan your PC with RESTORO to repair virus damage on Windows OS files.

Ransomware Summary

NameIWAN Ransomware Virus
TypeRansomware; Crypto-malware; Virtual Extortion Virus
FamilySTOP/DJVU
Encryption typeRSA Salsa20
Previous versionsVYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here)
Version325th
Extension.iwan
DropperSmokeLoader (see VirusTotal details)
DamageThe ransomware encrypts files found on the breached computer using military-grade encryption algorithms. The virus appends encrypted file names with .iwan extension and leaves _readme.txt note behind in every folder. Furthermore, the virus deletes Volume Shadow Copies from the system. Finally, it adds a list of blocked domain names to Windows HOSTS file.
Ransom note_readme.txt
Ransom demand$490-$980 in Bitcoin
DistributionHides in illegal torrent downloads, cracked software, key generators or tools like KMSPico.
Detection namesTrojan:Win32/Glupteba (Microsoft), VHO:Trojan-Spy.Win32.Stealer.gen (Kaspersky), Gen:Variant.Graftor.974954 (BitDefender), ML.Attribute.HighConfidence (Symantec), W32.Trojan.Gen (Webroot) see all detection name variations on VirusTotal
RemovalRemove ransomware and related malware from your PC using professional software of your choice. We highly recommend using INTEGO Antivirus. To repair virus damage on Windows OS files, consider scanning with RESTORO.

REMOVE MALWARE & REPAIR VIRUS DAMAGE

1 Step. Get robust antivirus to remove existing threats and enable real-time protection

INTEGO Antivirus for Windows provides robust real-time protection, Web Shield against phishing and deceptive websites, blocks malicious downloads and blocks Zero-Day threats. Use it to remove ransomware and other viruses from your computer professionally.

2 Step. Repair Virus Damage on Windows Operating System Files

Download RESTORO to scan your system for FREE and detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically.

_readme.txt note dropped by the virus.

Ransomware distribution explained

Speaking of STOP/DJVU ransomware distribution (including IWAN ransomware), it has been noticed that its operators tend to hide it in various illegal online downloads that can be received using torrent agents. Victims have reported several programs they were trying to get cracked versions of that landed malware on their computers instantly:

  • Adobe Photoshop;
  • Corel Draw;
  • Cubase;
  • Adobe Illustrator;
  • Windows activation tools such as KMSPico.

Criminals tend to target people who search for ways to install paid software for free. What’s unfortunate is that such computer users often go extreme lengths to get programs for free, often ignoring their security software warnings, thinking these are simply false alarms.

If you want to ensure your computer’s security, make sure you only get programs from legitimate sources such as software developers’ websites or official distributor’s ones. We can ensure you that legal software versions always cost less than hefty ransoms asked by cybercriminals who take control of your files.

Another popular way to spread various malware versions, including ransomware, is malicious email spam. The attackers might get email address lists from various data breaches and then use them to send mass emails that are designed to look like they were sent by a legitimate and reputable company. In most cases, the perpertrators pretend to be sending some kind of business-related email and a document alongside it, such as invoice, payment information, order details, or parcel tracking details. If the victim fails to identify a scam and opens such compromised email attachment, the malicious script in in it instantly downloads the payload from an external source and runs it on the computer. Some of red flags that signal about a potentially malicious email are:

  • Urgent message tone suggesting that you open the attached files immediately.
  • Claims about vital documents that need to be reviewed immediately.
  • The sender pretends to be from a well-known and reputable company.
  • Spoofed email address;
  • Your email address provider marks the received email as spam.

We recommend that you ignore emails you weren’t expecting or that seem at least slightly suspicious. If you have doubts whether a specific company or a person is behind the email you just received, find its contact details using online search and try to figure out whether it really sent you the email.

Victims of STOP/DJVU ransomware should be careful when searching for IWAN decryption tools online. Cybersecurity experts warn that ransomware operators are uploading malware-infected decryption tools online only to deliver a second ransomware payload to victims. One of ransomware strains that’s been hiding in fake STOP/DJVU decryption tools is called ZORAB. In other words, cybercriminals target people who are trying to recover their files desperately and without thinking download all available tools online. They do not care about you and try to make the situation even worse for you.

Remove IWAN ransomware and decrypt your files

The most important thing you need to do in order to secure your computer is to remove IWAN ransomware virus and take actions to prevent similar computer attacks in the future. To remove malware professionally and get a robust real-time protection, we strongly recommend using powerful antivirus software such as INTEGO Antivirus. Additionally, you can download RESTORO and scan your computer to repair any damage caused by the virus on Windows OS files.

Once you complete IWAN virus removal, take these actions:

  • Make sure to report any incident of cybercrime to your local authority responsible for handling such matters.
  • If you have created a data backup lately, use it to restore at least part of your important files.
  • Follow all the given instructions to decrypt or repair files affected by STOP/DJVU versions.
  • We also recommend that you change your passwords, especially for websites that you save login credentials for in your browser.

OUR GEEKS RECOMMEND

Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

STEP 1. REMOVE AUTOMATICALLY WITH ROBUST ANTIVIRUS

Get INTEGO ANTIVIRUS for Windows to remove ransomware, Trojans, adware and other spyware and malware variants and protect your PC and network drives 24/7.. This VB100-certified security software uses state-of-art technology to provide protection against ransomware, Zero-Day attacks and advanced threats, Intego Web Shield blocks dangerous websites, phishing attacks, malicious downloads and installation of potentially unwanted programs.

Use INTEGO Antivirus to remove detected threats from your computer.

Read full review here.

STEP 2. REPAIR VIRUS DAMAGE TO YOUR COMPUTER

RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

IWAN Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove IWAN Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.
Step 2. Remove files associated with the virus

Now, you can search for and remove IWAN Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

Special Offer

Compatibility: Microsoft Windows
See Full Review

RESTORO is a unique PC Repair Tool which comes with an in-built Avira scan engine to detect and remove spyware/malware threats and uses a patented technology to repair virus damage. The software can repair damaged, missing or malfunctioning Windows OS files, corrupted DLLs, and more. The free version offers a scan that detects issues. To fix them, license key for the full software version must be purchased.

Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt IWAN files

Fix and open large IWAN files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

  1. Create a copy of encrypted file to a separate folder using Copy > Paste commands.
  2. Now, right-click the created copy and choose Rename. Select the IWAN extension and delete it. Press Enter to save changes.
  3. In the prompt asking whether you want to make the changes as file might become unusable, click OK.
  4. Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. IWAN Ransomware Virus is considered the new STOP/DJVU variant, just like VYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt IWAN files, follow the given tutorial.

  1. Download the decryption tool from Emsisoft.
  2. Click the little arrow next to your download and choose Show in Folder.
  3. Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
  4. In UAC window, click Yes.
  5. Click Yes to agree to software terms in both windows.
  6. The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
    In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
  7. Click Decrypt to start restoring IWAN files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
    You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The IWAN decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your IWAN extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of IWAN Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .IWAN files?

You can only open IWAN files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official IWAN decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake IWAN decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

Recent Posts

Private Internet Access Review 2022: Fast, Secure & Cheap VPN

Private Internet Access (PIA) VPN maintains its long-term role as a leader Private Internet Access…

2 days ago

Remove XCBG Ransomware Virus (DECRYPT .xcbg FILES)

XCBG ransomware aims to lock your files and demand a ransom XCBG ransomware is a…

3 days ago

Remove BPQD Ransomware Virus (DECRYPT .bpqd FILES)

BPQD ransomware encrypts all computer files, demands a ransom from the user BPQD ransomware is…

3 days ago

Remove KQGS Ransomware Virus (DECRYPT .kqgs FILES)

KQGS ransomware is a hostile computer virus designed to encrypt all of your files KQGS…

4 days ago

Remove VTYM Ransomware Virus (DECRYPT .vtym FILES)

VTYM ransomware description: a virtual menace to your files stored on the computer VTYM ransomware…

1 week ago

Remove FOPA Ransomware Virus (DECRYPT .fopa FILES)

FOPA ransomware is a new threatening computer virus that encrypts your files FOPA ransomware virus…

2 weeks ago