Ransomware

Remove FGNH Ransomware Virus (DECRYPT .fgnh FILES)

FGNH ransomware maliciously locks files on victim’s computer

FGNH ransomware is a malicious data-encrypting computer virus arising from the STOP/DJVU ransomware family that’s been attacking home users for years. This virus is designed to lock all computer files using encryption algorithms and mark each file with .fgnh extension to make it distinguishable. For instance, a file originally called 1.jpg becomes 1.jpg.fgnh, 1.txt becomes 1.txt.fgnh and so on. The virus also drops _readme.txt note in each folder to inform the computer user about the attack. As suggested by the note, cybercriminals behind the attack want the user to pay a ransom in exchange for FGNH file decryption tool.

To put it simply, FGNH ransomware is a virtual extortion tool. It encrypts files with robust algorithms that are typically used to secure military-grade secrets. The message in _readme.txt note suggests that victim has to contact ransomware operators within 72 hours in order to get a “discount” on the decryption software price. If the victim does so, the crooks set the ransom amount to $490. Otherwise, the victim has to pay $980. The only way to contact the attackers, as the note suggests, is to write an email to one of provided addresses: support@sysmail.ch or helprestoremanager@airmail.cc.

In addition, the note suggests sending one encrypted file to the attackers for test decryption. However, this file should not contain any valuable information, since the crooks do not want you to recover relevant files for free. They only offer this “service” to encourage you to pay a ransom. Do not do it! Cybersecurity experts recommend following FBI’s recommendations regarding ransom payments which are provided here.

First of all, paying a ransom does NOT guarantee data decryption in all cases. Moreover, by paying up, you simply help the attackers to fund their further operations, thus attack more people. Finally, you should beware of something that’s not mentioned in the _readme.txt note – this ransomware tends to compromise the computer with VIDAR Trojan, a notorious malware that can steal your passwords, cryptocurrency wallets, banking information and more. Such data can be used for further blackmail, so do not even consider wasting your money by paying cybercriminals!

In case you have fallen victim to a file-encrypting malware attack, we advise you to remove FGNH ransomware virus as quickly as possible. The best way to do this is to boot your PC in Safe Mode with Networking and then run a comprehensive AV solution to detect malicious files automatically. If you hesitate on which antivirus solution to choose, consider trusting one recommended by our team – INTEGO Antivirus, which showcases excellent malware detection rates. Moreover, an extra step we recommend taking is downloading RESTORO to repair virus damage on Windows OS files.

Ransomware Summary

NameFGNH Ransomware Virus
TypeRansomware; Crypto-malware; Virtual Extortion Virus
FamilySTOP/DJVU
Encryption typeRSA 2048 + Salsa20
Previous versionsVTYM, KQGS, XCBG, BPQD, EYRV, UIGD, VLFF (find full list here)
Version407th
Extension.fgnh
Cybercriminal emailssupport@sysmail.ch, helprestoremanager@airmail.cc
Additional malware droppedAzorult or Vidar Trojan
DamageThe ransomware encrypts victim’s files and marks each of them with .fgnh extension. The virus saves a copy of _readme.txt ransom note in every folder. This virus may additionally install VIDAR Stealer alongside it. The ransomware may also delete Volume Shadow Copies and modify Windows HOSTS file to restrict computer user’s access to cybersecurity-related websites online.
Ransom note_readme.txt
Ransom demand$490-$980 in Bitcoin
DistributionVictims often download this ransomware along illegal torrent downloads, cracked software, activators, key generators or tools like KMSPico.
Known software cracks to contain this malwareCorel Draw, Tenorshare 4ukey, Adobe Photoshop, Cubase, Adobe Illustrator, Internet Download Manager, Tally, League of Legends.
Detection namesRansom:Win32/StopCrypt.PAL!MTB (Microsoft), Trojan.Crypt (A) (Emsisoft), HEUR:Trojan-Ransom.Win32.Stop.gen (Kaspersky), Trojan.GenericKD.47850419 (BitDefender), Trojan.MalPack.GS (Malwarebytes), ML.Attribute.HighConfidence (Symantec) see all detection name variations on VirusTotal
RemovalRemove ransomware and related malware from your PC using professional software of your choice. We highly recommend using INTEGO Antivirus. To repair virus damage on Windows OS files, consider scanning with RESTORO.

REMOVE MALWARE & REPAIR VIRUS DAMAGE

1 Step. Get robust antivirus to remove existing threats and enable real-time protection

INTEGO Antivirus for Windows provides robust real-time protection, Web Shield against phishing and deceptive websites, blocks malicious downloads and blocks Zero-Day threats. Use it to remove ransomware and other viruses from your computer professionally.

2 Step. Repair Virus Damage on Windows Operating System Files

Download RESTORO to scan your system for FREE and detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically.

How ransomware-type computer threats are distributed

The most common STOP/DJVU ransomware distribution method, according to cybersecurity experts, is based on illegal online downloads. Attackers disguise a malicious executable of malware like FGNH virus as a software crack or keygen and promote these via various torrent listings or dubious websites online. Potential victims come across these websites themselves when trying to find a free way to activate paid software versions illegally. Victims reported that attempts to download pirated versions of software like Adobe Photoshop, Corel Draw, Tenorshare 4ukey, Cubase, League of Legends, Fifa 20 and various antivirus programs led to complete data corruption on their computers.

For this reason, think twice before deciding to go for illegal downloads. Illegal software distribution and usage is nothing else but an act of copyright infringement, besides, it often comes with unwanted extras that can severely mess up your privacy. Remember that legitimate software licenses always cost less that insane ransom amounts demanded by cybercriminals. If you are in need of specific software, make sure to visit legitimate websites to download them from and purchase the license key to support useful software developers.

Another way that cybercriminals spread the malware involves deceptive email spam. The attackers can inject a malicious code in documents, for example, Word, PDF or Excel files that support scripts and send it to you as an email attachment. The email message itself recommends opening the attachment because it carries important information; however, you should not trust the sender if you suspect that something is wrong with the email. For example, if you notice weird signs such as typo mistakes, unprofessionally designed email message layout, unknown file format of the attached file, spoofed email address or unfamiliar greeting line, do not click on inserted links or attached files. Opening a malicious email attachment is the straightest way to computer infection.

It is also important to know that cybercriminals distribute fake data decryption tools online only to compromise an already-infected computer even further. Cybersecurity experts warn of attackers’ attempts to offer STOP/DJVU decryption tools that hide ZORAB ransomware inside of them. At this point, we must say that you should rely on reliable cybersecurity blogs and in case they suggest there is no way to decrypt your files without a data backup, you should listen to such statements. Attempts to find non-existent solutions will only result in more computer malware.

How this ransomware operates

If you’re interested to find out how exactly FGNH ransomware operates, this section is for you. The ransomware launches as an executable named with 4 random characters, for instance, 1N7B.exe or 9J6N.exe. The threat also downloads additional executables called build.exe and build2.exe, both essential for full-scale attack. In some cases, STOP/DJVU ransomware variants additionally run winupdate.exe process, which is responsible for displaying a fake Windows update prompt on the screen.

The first thing this virus does is checking the infected computer’s geolocation. For that, it connects to https[:]//api.2ip.ua/geo.json and saves the response from this domain to a file called geo.json (shown below).

This file comprises various data about the infected computer’s location, including country name, city name, zip code, longitude and latitude, IP address and more. The ransomware then checks if the computer is located in any of the listed countries: Ukraine, Russia, Syria, Armenia, Tajikistan, Ukraine, Kazachstan, Kyrgyzstan, Belarus and Uzbekistan and if a match is detected, the threat suspends itself. Otherwise, the virus proceeds the operation.

Next, the ransomware saves the infection timestamp, machine ID, GUID, HWID, Windows OS version, computer name, user name, display characteristics, keyboard language, local time, timezone, hardware details, list of installed software and active processes into information.txt file. This file is portrayed in the image below.

The ransomware then has to decide between online and offline encryption modes. With the latter, the victim has slight chances to recover files without paying the ransom. However, the primary aim of this computer virus is to always use online encryption mode, which involves uniquely generated encryption key for each victim. Therefore, the virus attempts to request it from its Command&Control server. If this fails, it then switches to offline encryption mode.

After deciding on which encryption type to use, the virus saves the encryption key and victim’s ID to a file called bowsakkdestx.txt. The ID will be saved separately to PersonalID.txt file. Both files are shown below.

There is a little trick that helps to find out whether online or offline encryption type was used. You can open the C:\SystemID\PersonalID.txt file and see the two ending characters in the string provided there. If these two characters are t1, it indicates offline key attack. In all other cases, online encryption is used.

After deciding on the encryption key, the ransomware then begins encrypting all data on the computer system using Salsa20+RSA-2048 encryption type. During the data encryption, the virus marks each encrypted file with .fgnh extension. You can see a screenshot of affected data below.

While encrypting victim’s files, the ransomware equally drops _readme.txt note in each affected directory.

Finally, the ransomware deletes Volume Shadow Copies from the system and modifies Windows HOSTS file to block access to a set of cybersecurity blogs on victim’s computer. As a consequence, the victim may run into DNS_PROBE_FINISHED_NXDOMAIN error when trying to access one of them via web search or directly.

Remove FGNH Ransomware Virus and Decrypt Your Files

If you have fallen victim to a ransomware attack, we advise you to remove FGNH ransomware virus as soon as you can. Deleting malicious virus remains from the system is essential to ensure your computer’s privacy. If you haven’t invested in your computer’s security before, we strongly recommend to rely on INTEGO Antivirus. You can read its review here, although it is our top choice when it comes to eliminating threats and preventing malware attacks.

As an extra step after FGNH virus removal, you may want to download RESTORO and use it to repair virus damage on Windows OS files.

OUR GEEKS RECOMMEND

Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

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Use INTEGO Antivirus to remove detected threats from your computer.

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STEP 2. REPAIR VIRUS DAMAGE TO YOUR COMPUTER

RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

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FGNH Ransomware Virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove FGNH Ransomware Virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.
Step 2. Remove files associated with the virus

Now, you can search for and remove FGNH Ransomware Virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

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Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt FGNH files

Fix and open large FGNH files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

  1. Create a copy of encrypted file to a separate folder using Copy > Paste commands.
  2. Now, right-click the created copy and choose Rename. Select the FGNH extension and delete it. Press Enter to save changes.
  3. In the prompt asking whether you want to make the changes as file might become unusable, click OK.
  4. Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. FGNH Ransomware Virus is considered the new STOP/DJVU variant, just like VTYM, KQGS, XCBG, BPQD, EYRV, UIGD, VLFF (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt FGNH files, follow the given tutorial.

  1. Download the decryption tool from Emsisoft.
  2. Click the little arrow next to your download and choose Show in Folder.
  3. Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
  4. In UAC window, click Yes.
  5. Click Yes to agree to software terms in both windows.
  6. The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
    In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
  7. Click Decrypt to start restoring FGNH files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
    You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The FGNH decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your FGNH extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of FGNH Ransomware Virus should report the Internet crime incident to the official government fraud and scam website according to their country:

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .FGNH files?

You can only open FGNH files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official FGNH decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake FGNH decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

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