Removal guides

Remove DDSG Ransomware Virus (DECRYPT .ddsg FILES)

DDSG ransomware is recognized as the 306th variant of STOP/DJVU virus

DDGS ransomware is a recently discovered 306th STOP/DJVU virus variant. It is a file-encrypting computer virus that its developers use as a virtual extortion tool. Once launched on the target system, it scans all folders and encrypts victim’s personal files using RSA Salsa20 algorithms and marks them with new .ddsg extensions. To illustrate, file originally called 1.jpg will become 1.jpg.ddsg after the malicious modification. The ransomware also leaves _readme.txt notes in every folder and this note holds a short message from the virus’ developers. As stated in this ‘ransom note’, criminals behind this ransomware own file decryption key and software which can be purchased by the victim for a specific amount of money. In other words, ransomware operators take victim’s files hostage and demand paying a ransom to set them free. The note suggests that DDSG decryption tool costs $490 under specific conditions: the victim needs to write to criminals and pay within 3 days. Otherwise, the price rises to $980. The _readme.txt file contains two email addresses belonging to the criminals: manager@mailtemp.ch and helpmanager@airmail.cc.

DDSG ransomware is part of STOP/DJVU, one of the largest ransomware-type virus families actively distributed today. These specific threats are designed to take victim’s files hostage by encrypting them. Since many of us keep important files on our computers either work or personal, cybercriminals aim to lock them and extort the victim, threatening to keep files away until the victim pays the ransom. The attackers even suggest test decryption service to prove that they actually can recover victim’s files and also to encourage the victim to pay up. In order to use this service, the victim can send one small encrypted file to criminals as an attachment to an email message. However, the criminals warn not to send files containing valuable information as they would simply refuse to test decrypt these files for the victim.

The ransomware makes files inaccessible by encrypting them with military-grade algorithms. _readme.txt note contains a message from virus’ developers.

The ransomware operators provide two email addresses – the main and a backup one so that in case one gets shut down, the victim could still contact the criminals using the other. The email addresses are manager@mailtemp.ch and helpmanager@airmail.cc. The criminals suggest that writing to them within 72 hours will guarantee a 50% discount on the file decryption software which will cost $490 in such a scenario. In case the victim fails to communicate with the criminals or pays within this given time period, the decryption price rises to $980. Of course, the attackers want to receive the money in an untraceable way, therefore they ask victims to purchase cryptocurrency for the specified amount of US Dollars and transfer them to their virtual wallet.

Geek’s Advice team recommends that you DO NOT PAY THE RANSOM. We must mention that FBI recommends the same. It is simply not worth paying the cybercriminals due to the following reasons:

  • Cybercriminals can promise you anything they want, but they are not obliged to keep their promises because they cannot be traced down. In worst scenario, your transaction to criminals won’t do anything as they can simply disappear right after receiving your money. In other words, paying the ransom absolutely does not guarantee data recovery.
  • In some countries and states, paying the ransom might be considered illegal.
  • Ransomware-type virus operators collect insane amountas of money each year. The millions they collect attract other people to join the illegal business model as distributors or malware developers. Do not contribute to growth of this!
  • Variants of STOP/DJVU ransomware, including DDSG virus drop AZORULT Trojan on compromised hosts or networks. It is a threat that can be controlled remotely to extract and steal login credentials, browser-saved passwords or even download malware on the victim’s computer.

Ransomware attack: what has been done to your computer, really?

DDSG ransomware uses deceptive techniques to keep the victim calm from the very beginning of the malware execution. The ransomware is even designed to keep any suspicion away by launching a fake Windows update prompt (winupdate.exe process). It is believed that the criminals run this process to force the victim believe that the sudden system slowdown was caused by ongoing operating system updates, while in reality it is the ransomware to be blamed. It silently scans computer folders and to finish file corruption sooner, it encrypts only the first 150KB of each file which is enough to make data inaccessible. However, there are some exceptions and specific file formats such as audio or video files might be restored with minimal data loss at the beginning of the file.

During the attack, the ransomware checks each system folder and encrypts files, only bypassing those that are required for the operating system to function. Additionally, the ransomware creates and saves ransom notes in every folder to ensure that the victim notices them and opens one.

The ransomware also executes several Command Line tasks to delete Volume Shadow Copies from the compromised computer. This ensures that the victim won’t be able to recover corrupted files using System Restore points. Next, the virus modifies Windows HOSTS file by adding a list of domains to it. This prevents the victim from accessing these domains either directly or via web search. Additionally, the victim will receive DNS_PROBE_FINISHED_NXDOMAIN error when trying to access one of these domains. It has been noticed that these blocked websites provide information about computers, how-to guides, tutorials and other types of articles that could assist the victim after a ransomware attack.

As mentioned previously, DDSG ransomware virus, just like other threats from STOP/DJVU family tend to drop AZORULT Trojan on the infected host or network. This Trojan belongs to Remote Access Trojans’ category, therefore criminals can use it remotely to execute various illegal tasks on victim’s computer. Some of its functionalities are:

  • Download malware to victim’s computer and run it;
  • Steal Steam, Telegram login credentials;
  • View or delete files on victim’s computer;
  • Steal cryptocurrency wallets;
  • Steal browser cookies, saved passwords, browsing history and more.

To secure your computer instantly, we recommend you to consider getting a robust antivirus solution, such as INTEGO Antivirus. You can read its review here. The software has been approved with VirusBulletin VB100 detection rate, meaning it can excellently detect no less than 99.5% malware samples. You can also find virus removal instructions below the article. Once you remove DDSG ransomware virus, we strongly advise scanning with RESTORO to repair virus damage on the system.

Scan your system for FREE to detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically. Includes Avira spyware/malware detection & removal engine.

Ransomware Summary

NameDDSG Ransomware Virus
TypeRansomware; Crypto-malware; Virtual Extortion Virus
FamilySTOP/DJVU
Encryption typeRSA Salsa20
Previous versionsVYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here)
Version306th
Extension.ddsg
DropperSmokeLoader (see VirusTotal details)
DamageThe ransomware is designed to apply RSA Salsa20 based encryption on all personal files on compromised computer. Encrypted files become impossible to use or open and they can be recognized easily because the virus marks them with additional file extension identical to virus’ name. The criminals also do not want the victim to restore files for free, therefore they set the virus to delete Volume Shadow Copies from computer. Finally, the virus adds a list of domains to restrict to Windows HOSTS file. To inform the victim about file recovery possibilities, the virus drops _readme.txt files in every affected folder.
Ransom note_readme.txt
Ransom demand$490-$980 in Bitcoin
DistributionThemalicious payload typically awaits in illegal torrent downloads, cracked software, key generators or tools like KMSPico.
Detection namesTrojan:Win32/Glupteba (Microsoft), Glupteba.Backdoor.Bruteforce.DDS (Malwarebytes), TR/AD.InstaBot.bfsbw (Avira), HEUR:Exploit.Win32.Shellcode.gen (Kaspersky), Trojan.GenericKD.36669904 (B)(Emsisoft), W32.Trojan.Gen (Webroot) see all detection name variations on VirusTotal
RemovalRemove ransomware and related malware from your PC using VB100-certified software INTEGO Antivirus. To repair virus damage on Windows OS files, consider scanning with RESTORO.
_readme.txt note contents. The criminals demand paying a ransom for .ddsg file decryption.

Common ransomware distribution methods

Ransomware-type viruses are distributed using typical malware proliferation techniques. Learning about them can help you to avoid getting infected in the future.

DDSG ransomware, just like previous STOP/DJVU variants is mostly distributed via illegal online downloads. To be precise, these threats can easily be found in software or game cracks, keygens, or KMSPICO variants. In other words, operators of this ransomware strain tend to craft up deceptive files and upload them on shady torrent sharing sites. They target people who are looking to get paid software versions for free. Such files can be can be downloaded via peer-to-peer file-sharing programs such as uTorrent, BitTorrent or others. While not malicious themselves, these programs do not check whether files transmitted over the P2P network are safe or malicious.

What strengthens the success of this malware distribution technique is that many users tend to whitelist such downloads and proceed to open them even if their security programs warn about potentially malicious file contents. The thing is, users falsely believe that security programs mark every archive containing word ‘crack’ as malicious while it is not. Sadly, even if everything seems normal after installing such illegally downloaded software version, you might already be infected with so-called silent malware such as cryptocurrency miner, RAT or rootkit.

Beware of illegal downloads: most of the carry malicious payloads crafted by cybercriminals.

We strongly recommend picking legitimate and trustworthy sources to download computer software. You should only get these either from official Windows store or program’s developer’s or official distributor’s websites only.

Email spam campaigns is also a popular and very successful attack vector. To access lengthy lists of potential victims’ emails, the criminals use leaked user databases which contain full names, email addresses and even companies they work at. Access to such information allows criminals to create very targeted and convincing email messages with attached malicious files. The criminals also like to pretend to be people from well-known companies such as Amazon, eBay or lately, parcel delivery companies such as DHL, DPD, UPS. They urge the victim to open email attachments that supposedly are important documents for the victim (invoice, missing/pending payment information, parcel tracking details or similar).

The criminals get very creative with their message topics, besides, users should take note that malware can be injected in many file formats nowadays. Believing that image, document or spreadsheed cannot contain malware is wrong. In fact, PDF and WORD files are one of the most popular formats used to transmit malicious payloads nowadays. Moreover, identifying the scam can be exceptionally hard due to email spoofing techniques that criminals use. This technique helps to display fake sender’s email address and pretend to be someone else. You can learn more about email address spoofing here.

Finally, we must mention that operators of other ransomware strains, such as ZORAB, have been noticed using fake STOP/DJVU decryption tools to lure victims into download second ransomware payload on their computers. In other words, users who go too far looking for non-existent decryption tools can get their computers infected with even more malware.

Remove DDSG ransomware virus and decrypt or repair your files

Use the free guide provided below to remove DDSG ransomware virus with ease. Our experts advise removing such complicated threats automatically using robust antivirus software such as INTEGO Antivirus. Additionally, we advise scanning your computer with RESTORO to repair virus damage on Windows OS files.

Once DDSG virus removal is done, we suggest that you to take the following steps:

  • Inform your local authority responsible for handling cybercrime incidents about the ransomware attack. We have provided some references below this guide.
  • Consider using data backups if you have created them prior to the ransomware attack. Just make sure you remove malware from your computer before plugging your storage device to it.
  • Use these instructions to decrypt or repair files affected by STOP/DJVU versions.
  • We suggest changing all of your passwords (especially for accounts saved in browser) due to the Azorult Trojan’s activity.

OUR GEEKS RECOMMEND

Our team recommends a two-step rescue plan to remove ransomware and other remaining malware from your computer, plus repair caused virus damage to the system:

STEP 1. REMOVE AUTOMATICALLY WITH ROBUST ANTIVIRUS

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Use INTEGO Antivirus to remove detected threats from your computer.

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STEP 2. REPAIR VIRUS DAMAGE TO YOUR COMPUTER

RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

DDSG ransomware virus Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove DDSG ransomware virus virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, if you prefer a video version of the tutorial, check our guide How to Start Windows in Safe Mode on Youtube.

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.
Step 2. Remove files associated with the virus

Now, you can search for and remove DDSG ransomware virus files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable security program such as INTEGO Antivirus, which also includes data recovery software. For virus damage repair, consider using RESTORO.

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Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.

Instructions for Windows 8/8.1/10/11 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

Decrypt DDSG files

Fix and open large DDSG files easily:

It is reported that STOP/DJVU ransomware versions encrypt only the beginning 150 KB of each file to ensure that the virus manages to affect all files on the system. In some cases, the malicious program might skip some files at all. That said, we recommend testing this method on several big (>1GB) files first.

  1. Create a copy of encrypted file to a separate folder using Copy > Paste commands.
  2. Now, right-click the created copy and choose Rename. Select the DDSG extension and delete it. Press Enter to save changes.
  3. In the prompt asking whether you want to make the changes as file might become unusable, click OK.
  4. Try opening the file.

STOP/DJVU decryption tool usage guide

STOP/DJVU ransomware versions are grouped into old and new variants. DDSG ransomware virus is considered the new STOP/DJVU variant, just like VYIA, QBAA, FOPA, VTYM, KQGS, XCBG, BPQD (find full list here). This means full data decryption is now possible only if you have been affected by offline encryption key. To decrypt your files, you will have to download Emsisoft Decryptor for STOP DJVU, a tool created and maintained by a genius security researcher Michael Gillespie.

Note! Please do not spam the security researcher with questions whether he can recover your files encrypted with online key - it is not possible.

In order to test the tool and see if it can decrypt DDSG files, follow the given tutorial.

  1. Download the decryption tool from Emsisoft.
  2. Click the little arrow next to your download and choose Show in Folder.
  3. Now, right-click the file and choose Run as Administrator. If asked, enter administrator's password.
  4. In UAC window, click Yes.
  5. Click Yes to agree to software terms in both windows.
  6. The tool will automatically include C:// disk as a location to decrypt. The file recovery tool will prepopulate the locations to scan, including connected data storage drives or network drives. Click Add folder if you wish to add additional locations.
    In Options tab, you can choose to keep encrypted file copies. We recommend leaving this option selected, especially if you do not know if the decryption tool will work.
  7. Click Decrypt to start restoring DDSG files. You will see the progress in the Results tab. Here, you can see messages from the tool, such as whether the decryption procedure is successful, or you need to wait for an update.
    You might also be informed that online key was used to encrypt your files. In such case, the decryption tool won't work for you, and the only way to recover your files is to use a data backup.

Meanings of decryptor's messages

The DDSG decryption tool might display several different messages after failed attempt to restore your files. You might receive one of the following messages:

Error: Unable to decrypt file with ID: [example ID]

This message typically means that there is no corresponding decryption key in the decryptor's database.

No key for New Variant online ID: [example ID]
Notice: this ID appears to be an online ID, decryption is impossible

This message informs that your files were encrypted with online key, meaning no one else has the same encryption/decryption key pair, therefore data recovery without paying the criminals is impossible.

Result: No key for new variant offline ID: [example ID]
This ID appears to be an offline ID. Decryption may be possible in the future.

If you were informed that an offline key was used, but files could not be restored, it means that the offline decryption key isn't available yet. However, receiving this message is extremely good news, meaning that it might be possible to restore your DDSG extension files in the future. It can take a few months until the decryption key gets found and uploaded to the decryptor. We recommend you to follow updates regarding the decryptable DJVU versions here. We strongly recommend backing up your encrypted data and waiting.

Report Internet crime to legal departments

Victims of DDSG ransomware virus should report the Internet crime incident to the official government fraud and scam website according to their country:

If you can't find an authority corresponding to your location on this list, we recommend using any search engine to look up "[your country name] report cyber crime". This should lead you to the right authority website. We also recommend staying away from third-party crime report services that are often paid. It costs nothing to report Internet crime to official authorities.

Another recommendation is to contact your country's or region’s federal police or communications authority.

Frequently Asked Questions

✓ How can I open .DDSG files?

You can only open DDSG files if you have the decryption key, or if you were affected by offline encryption type.

✓ How do I know if my files were encrypted with offline or online encryption?

To figure out whether you were affected by offline encryption, please go to C:/SystemID/PersonalID.txt and see if the string inside of it ends in t1. You can also try using Emsisoft Decryptor for STOP/DJVU.

✓ My files contain very important information (family memories). Every tool I used says it is impossible to decrypt. What should I do?

Please follow the guidances provided by the official DDSG decryption tools and believe what they say. If they say it is impossible to decrypt, it really is so. There is no magic tool or human capable of decrypting your files hiding somewhere. Encryption is a technique created to be nearly impossible to decrypt without a special private key (held by the criminals).

✓ I am afraid virus is still in my computer system. What should I do?

We advise scanning with anti-virus, anti-malware, malware removal tools or software like RESTORO to eliminate virus damage on the system. If you do not trust using a single tool, try running one after another. However, we do not recommend keeping several security programs on a computer at once as they can interfere with each other's work.

✓ I saw several Youtube videos suggesting secret decryption tools. Can I trust them?

Beware of fake DDSG decryption tools circulating around the web. Cyber criminals are uploading them to various shady websites, also might be promoting them via suspicious Youtube videos. These programs can infect your computer even more heavily (Trojans, miners, etc.). We suggest being extremely cautious around the web. If there will be an official STOP/DJVU decryption tool available, it will be widely discussed in public media.

View Comments

  • Good Morning,
    My system attacked in Ransomware of .ddsg extension in all drives and files are encrypted. please help me the remove the extension in .ddsg. Waiting for your reply.

    Thanking you
    Muthukumaran mohan

  • Thank you so much i managed to remove all the ransomware files and protected my pc ! i even fixed all my music and videos with the media repair tool they are all in a normal file type now.... thanks so much before i came across this information i was thinking of smashing my pc with a hammer ! thanks bro!

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