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Remove RECO Ransomware Virus (Decryptor Available)

October 18, 2019 By Norbert Webb 37 Comments

Reco ransomware is now decryptable

Contents

  • Reco ransomware is now decryptable
    • Threat Summary
  • STOP/DJVU attack vectors, or how did you get infected
  • Best way to remove RECO ransomware and decrypt your files

Reco ransomware is a decryptable variant of the STOP/DJVU virus. The purpose of this malicious program is to infect as many computers on the target network as possible and encrypt all files with AES/RSA ciphers. The virus marks encrypted files with .reco file extension, then deletes Volume Shadow Copies and creates a ransom note called _readme.txt in every folder affected by the cyber attack. Files locked by this virus can be recovered (at least partially) using DJVU Decryptor.

In other words, the malicious program locks your files using unbreakable algorithms and sends out the private cryptography key to the criminals’ servers. This key is the only thing that can recover .reco file extension files, however, criminals are not willing to give it away for free.

remove reco ransomware virus
The victim can no longer open encrypted files. On the right, the _readme.txt file is displayed.

As usual, this variant of DJVU ransomware informs the victim that all files have been encrypted (including photos, documents, databases, and other relevant files) and that the only way to restore them is to pay the attackers a ransom. In the _readme.txt ransom note, they suggest testing the decrypter by sending the attackers 1 file for free decryption.

However, to decrypt all locked files, one must purchase a decrypter. The attackers suggest a 50% discount if the victim contacts them within 72 hours. In such a case, the .Reco decrypter costs $490. Otherwise, the ransom price goes up to $980.

The victim can contact the ransomware developers via one of the provided email addresses – gorentos@bitmessage.ch or gerentoshelp@firemail.cc. Unlike Phobos ransomware, this one doesn’t change its contact methods and they stay the same throughout every version of STOP/DJVU virus – .BORA, .NESA, .BOOT, .KUUB, .NOOS and other variants.

You can decrypt files locked by Bora ransomware for free. Check this tutorial on how to do it.

If you have been affected by the described crypto-virus, we kindly recommend you to remove Reco ransomware virus as soon as you can. It can be a challenging task to do even if you have an antivirus, so please follow the instructions given at the end of this post.

Threat Summary

NameReco file extension virus
TypeRansomware; Crypto-Trojan; File Locker
EncryptionAES/RSA combination
Ransom note_readme.txt
Ransom demandFrom $490 to $980
Decryption toolsUse STOP DJVU Decrypter by Emsisoft
DistributionMalicious spam, infected downloads
RemovalCan be removed using antivirus in Safe Mode
reco file extension files cant be opened
Windows is unable to find software to open .reco files.

STOP/DJVU attack vectors, or how did you get infected

STOP/DJVU ransomware variants like Reco have been circulating around the globe with a help of malicious spam, infected downloads (such as keygens, cracks, free games, software, etc.), fake software updates, unofficial software installers, download managers, and other untrustworthy files. 

Most of the ransomware victims get their files compromised only because they do not have real-time protection, data backups, or simply are curious or impatient and accidentally click on dangerous links online.

When it comes to ransomware, there are many ways for it to reach your computer, however, there are only a few general tips that can help to prevent it – keep all your programs as well as Windows up-to-date (in other words, install updates or enable automatic ones), have a good antivirus with real-time protection on at ALL times, and create a data backup just in case.

Best way to remove RECO ransomware and decrypt your files

The best way to remove Reco ransomware virus is to boot your computer in Safe Mode and run antivirus from there. You can choose from paid or free software options, just make sure you are using a trustworthy and an up-to-date one. 

As soon as Reco ransomware removal is complete, you can start decrypting your files using a free tool from Emsisoft released on October 18, 2019.

Please, if you have been infected with ransomware – inform your friends and family about ransomware protection methods and do not forget to follow them yourself. Only general knowledge about these kinds of cyber attacks can prevent criminals from corrupting private data in the future.

OUR GEEKS RECOMMEND

Our team recommends removing malware using a professional antivirus software and then using the following tool to repair virus damage to Windows system files:

REPAIR VIRUS DAMAGE TO YOUR COMPUTER

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RESTORO provides a free scan that helps to identify hardware, security and stability issues and presents a comprehensive report which can help you to locate and fix detected issues manually. It is a great PC repair software to use after you remove malware with professional antivirus. The full version of software will fix detected issues and repair virus damage caused to your Windows OS files automatically.

RESTORO uses AVIRA scanning engine to detect existing spyware and malware. If any are found, the software will eliminate them.

Read full review here.

GeeksAdvice.com editors select recommended products based on their effectiveness. We may earn a commission from affiliate links, at no additional cost to you. Learn more.

RECO ransomware Removal Guidelines

Method 1. Enter Safe Mode with Networking

Step 1. Start Windows in Safe Mode with Networking

Before you try to remove the virus, you must start your computer in Safe Mode with Networking. Below, we provide the easiest ways to boot PC in the said mode, but you can find additional ones in this in-depth tutorial on our website – How to Start Windows in Safe Mode. Also, see a video tutorial on how to do it:

Instructions for Windows XP/Vista/7 users

  1. First of all, turn off your PC. Then press the Power button to start it again and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. This launches the Advanced Boot Options menu.
  2. Use arrow keys on the keyboard to navigate down to Safe Mode with Networking option and press Enter.
    Remove ransomware using Safe Mode with Networking

Instructions for Windows 8/8.1/10 users

  1. Open Windows Start menu, then press down the Power button. On your keyboard, press down and hold the Shift key, and then select Restart option.Hold Shift and click Restart to enter Windows Troubleshooting menu
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.Tutorial on how to enable Safe Mode in Windows 10,8,8.1
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Networking. In this case, it is the F5 key.Choose Windows Safe Mode type by pressing the right function key
Step 2. Remove files associated with the virus

Now, you can search for and remove RECO ransomware files. It is very hard to identify files and registry keys that belong to the ransomware virus, Besides, malware creators tend to rename and change them repeatedly. Therefore, the easiest way to uninstall such type of a computer virus is to use a reliable malware removal program. In addition, we suggest trying a combination of INTEGO antivirus (removes malware and protects your PC in real-time) and RESTORO (repairs virus damage to Windows OS files).

REPAIR VIRUS DAMAGE

DOWNLOAD AND SCAN WITH RESTORO

See Full Review

Scan your system for FREE to detect security, hardware and stability issues. You can use the scan results and try to remove threats manually, or you can choose to get the full version of software to fix detected issues and repair virus damage to Windows OS system files automatically. Includes Avira spyware/malware detection & removal engine.

Method 2. Use System Restore

In order to use System Restore, you must have a system restore point, created either manually or automatically.

Step 1. Boot Windows in Safe Mode with Command Prompt

Instructions for Windows XP/Vista/7 users

  1. Shut down your PC. Start it again by pressing the Power button and instantly start pressing F8 button on your keyboard repeatedly in 1-second intervals. You will see Advanced Boot Options menu.
  2. Using arrow keys on the keyboard, navigate down to Safe Mode with Command Prompt option and press Enter.
    Starting Windows in Safe Mode with Command Prompt

Instructions for Windows 8/8.1/10 users

  1. Launch Windows Start menu, then click the Power button. On your keyboard, press down and hold the Shift key, and then choose Restart option with the mouse cursor.Hold Shift and click Restart to enter Windows Troubleshooting menu
  2. This will take you to Windows Troubleshoot screen. Choose Troubleshoot > Advanced Options > Startup Settings > Restart. Tip: If you can't find Startup Settings, click See more recovery options.Tutorial on how to enable Safe Mode in Windows 10,8,7
  3. In Startup Settings, press the right key between F1-F9 to enter Safe Mode with Command Prompt. In this case, press F6 key.Choose Windows Safe Mode type by pressing the right function key
Step 2. Start System Restore process
  1. Wait until system loads and command prompt shows up.
  2. Type cd restore and press Enter, then type rstrui.exe and press Enter. Or you can just type %systemroot%system32restorerstrui.exe in command prompt and hit Enter.
    Start system restore from command prompt using these commands
  3. This launches System Restore window. Click Next and then choose a System Restore point created in the past. Choose one that was created before ransomware infection.Choose system restore point created before ransomware infection
  4. Click Yes to begin the system restoration process.

After restoring the system, we recommend scanning the system with antivirus or anti-malware software. In most cases, there won't be any malware remains, but it never hurts to double-check. In addition, we highly recommend checking ransomware prevention guidelines provided by our experts in order to protect your PC against similar viruses in the future.

Alternative software recommendations

Malwarebytes Anti-Malware

Removing spyware and malware is one step towards cybersecurity. To protect yourself against ever-evolving threats, we strongly recommend purchasing a Premium version of Malwarebytes Anti-Malware, which provides security based on artificial intelligence and machine learning. Includes ransomware protection. See pricing options and protect yourself now.

get malwarebytes premium

System Mechanic Ultimate Defense

If you're looking for an all-in-one system maintenance suite that has 7 core components providing powerful real-time protection, on-demand malware removal, system optimization, data recovery, password manager, online privacy protection and secure driver wiping technology. Therefore, due to its wide-range of capabilities, System Mechanic Ultimate Defense deserves Geek's Advice approval. Get it now for 50% off. You may also be interested in its full review.

Disclaimer. This site includes affiliate links. We may earn a small commission by recommending certain products, at no additional cost for you. We only choose quality software and services to recommend.

norbert webb author at geeksadvice.com
Norbert Webb

Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.

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Filed Under: Ransomware, Removal guides Tagged With: DJVU

Reader Interactions

Comments

  1. Adnan says

    March 1, 2020 at 4:38 pm

    any solution now for decryptor for online Ransomware Virus (Djvu Family) .RECO?

    Reply
    • Main Geek says

      March 1, 2020 at 10:37 pm

      Only by the offline encryption; check this guide.

      Reply
  2. anamary85 says

    January 13, 2020 at 8:32 pm

    hello
    please help me my ID: RmhWrJW7S9dt3e0kf4shz8gT3am4zIO4qF8xFdu5 Im infected whith .reco
    What can do?

    Reply
  3. sunil says

    January 1, 2020 at 8:18 pm

    sir
    im sunil my pc infacted by reco resome
    Error: Unable to decrypt file with ID: akd5c56D6XovvE7H9xhD87jCvZ751PpJFgVU8gRW
    i tryed stopdjvu thats show me

    Reply
  4. saeed says

    December 13, 2019 at 6:59 pm

    Hi Dear, My PC is infected by reco. i formate my pc and i install new window 10, i have excel files its extension remain .reco.
    how i remove this extension.
    i try on google to find any decrypt software but no result to remve reco.
    this possible to remove reco extension if possible please help me.
    thanks

    Reply
  5. Mona says

    November 26, 2019 at 2:01 pm

    Hi My PC is infected with .lokf virus.I haven’t installed an antivirus on my PC.So is there any way to install it and remove that virus to use decryption tool ? What is the best antivirus to remove this virus ? Help please I have a lot of important files in it

    Reply
  6. Yu Nandar says

    November 25, 2019 at 11:11 am

    I backup my files in external disk. Still the disk was affected with .reco ransome. I’m waiting to recover these backup recovered files.

    Thanks/Regards,
    Yu Nandar
    Engineer

    Reply
  7. Shiva says

    November 17, 2019 at 4:58 pm

    RECO FILE Cannot Any Tools
    Your Data is 100% LOSE
    Cannot Try Spyhunter – Others….

    Reply
  8. Shiva says

    November 10, 2019 at 4:27 pm

    my all files goes by .RECO
    i already try any trick but cannot working
    I already reinstalled windows from Win7

    Quick Heal
    But not Results

    Reply
  9. Sadiq says

    November 4, 2019 at 7:30 am

    hello Nobert,
    i sent a question to you weeks back, but no response has made tailored to the .reco virus with its extension.
    So i guess no decryptor has been found to decrypt the encrypted files by .reco.
    I saw your reply concerning oline keys and offline keys by the same virus.
    How re i my suppose to identify a virus that has an offline or online key?

    Thanks in anticipation

    Reply
    • Norbert Webb says

      November 4, 2019 at 3:55 pm

      Hello. If personal id ends with t1, it is encrypted with offline. You may also find two ids.

      Reply
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