Reasons why The User Profile Service fails to log you in
- Reasons why The User Profile Service fails to log you in
- Instructions to solve The User Profile Service failed the logon Error on Windows
The User Profile Service failed the logon Error message informs about the corruption of the user profile, which prevents you from accessing data stored on the computer. It tends to bother Windows 7, 8 & 1o users. People tend to say that the error occurs after Windows update or creating new user accounts. When user attempts to login to Windows, the following message appears on the screen:
The User Profile Service failed the logon. User profile cannot be loaded.
Known reasons causing the error:
- Microsoft suggests that the problem arises from wrongly read user profile, for example, in the case where antivirus software is scanning the system during the log-in procedure.
- Another cause of the problem might be related to Do not logon users with temporary profiles Group Policy setting.
- The error can occur if user profile was deleted manually. Such removal method does not eliminate Security Identifier (SID) from Windows Registry, which causes login errors later.
Before attempting to try methods listed in this guide, a computer must be restarted first. In many cases, it solves the problem, and the user can successfully log into his account. In case this doesn’t resolve the issue, you should follow the steps given below.
Instructions to solve The User Profile Service failed the logon Error on Windows
The provided instructions require logging into Administrator’s account. If you only had one user on your computer, then you need to enable hidden Admin account first. Here is how to do it:
- First of all, boot the computer in Safe Mode with Networking. You can do it by repeatedly pressing F8 key while your computer loads, or using other Safe Boot methods we provide.
- Use Windows search to find Command Prompt, right-click it and select Run as Administrator. Type the given command and press Enter: net user administrator /active:yes.
- You should see a message saying The command completed successfully. Restart your PC now.
Method 1. Go back in time using a Restore Point
One of the simplest methods to fix The User Profile Service Failed The Logon is to roll back the operating system using a restore point. With this purpose in mind, follow the given steps attentively.
- First of all, shut down your computer. Then push the Power button and start pressing the F8 key in 1-second intervals repeatedly. This launches Advanced Boot Options menu. In this menu, use your keyboard to select Safe Mode with Networking option and press Enter.
- Press down Windows key + R at the same time and type rstrui.exe in the Run prompt that opens. Click OK.
- System Restore window now appears on your screen. Click Next, choose a restore point and click Next, then Finish. Wait patiently – the computer will be restored and reboot itself now.
- Once computer reboots, exit the Safe Mode. In order to do this, log into administrator‘s account, open Run prompt (Windows key + R), type msconfig and press OK. Go to the Boot tab, ensure that the Safe Boot option is unchecked and click Apply and OK. Your computer should be rebooted again.
- Now, log in using admin‘s account again and use Windows search to find Command Prompt. Right-click the matching result and choose Run as Administrator. Click Yes in User Account Control window.
- Finally, type sfc / scannow in the Command Prompt and press Enter. Once this process finishes, the login problem should be solved.
Method 2. Fixing user account profile
The following method includes registry modifications, and these modifications can be fatal for your operating system if done wrong. You could even lose files. Therefore, we strongly suggest creating a backup of your hard disk and registry first. This method might help you in case the user profile service failed the sign-in windows 10 after update.
- Log into the administrator‘s account. Press Windows key + R at the same time, then type regedit in the Run prompt and press Enter. Expand the folders in registry in given order – HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > ProfileList. Now, look at folder names starting with S-1-5. In each of these specified folders, locate ProfileImagePath entry and double-click it. Find which folder holds the account name you can‘t log into.
- In case you have two identically named S-1-5-[long set of digits] folders, and one of them ends with .bak, you need to rename these folders in a specific order. Be very attentive while doing this.
- Right-click the folder without .bak at the end. Choose Rename and type .ba at the end of the current name. Press Enter.
- Now, rename the original .bak folder. Remove .bak from its name and press Enter.
- Rename the folder ending in .ba – replace its ending to .bak and press Enter.
- In case you only found a folder that ends with .bak, just remove .bak from its name and press Enter.
- Now, continue editing. Choose folder without .bak at the end, double-click RefCount key and change its value data to 0 (zero). Press OK. Note. If you cannot find the RefCount key, create it: Click on Edit > New > DWORD (32-bit) Value. Type RefCount and press Enter. Don’t forget to change its value as described previously.
- Now, in the same folder edit State key. Set its value to 0 (zero) as well. Click OK.
- Close Registry Editor and restart your computer. The problem should be solved.
Method 3. Copy user data to a new account
- First of all, create a new Windows account.
- Now, log into administrator‘s account and open Run prompt. Type systempropertiesadvanced and press Enter. Under User Profiles, click Settings.
- Click on the corrupted profile name that you can no longer log into, and click Copy To. Typically, user profiles are located in C:\Users\ProfileNameHere. Change the ProfileNameHere with the new account‘s name you just created, and click OK. Besides, Permitted to use section allows adding user accounts to which you want to give profile‘s control to.
Method 4. Delete compromised profile and create a new one
- Log into administrator‘s account and open Run prompt (Windows key + R). Type systempropertiesadvanced and press Enter.
- Under User Profiles, click Settings. Select profile to delete and click Delete > OK.
- Windows key + R and type regedit. Press Enter. In Registry Editor, go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > ProfileList. Locate the folders that belong to the account you wish to remove (check ProfileImagePath values) and right-click on the folder to Delete it.
- Create a new user.
We strongly hope that these methods were helpful and answered your “how do you fix the user profile service failed the logon” question. In case you know other methods to walk around the problem, feel free to share them with our community in the comment section.
Norbert Webb is the head of Geek’s Advice team. He is the chief editor of the website who controls the quality of content published. The man also loves reading cybersecurity news, testing new software and sharing his insights on them. Norbert says that following his passion for information technology was one of the best decisions he has ever made. “I don’t feel like working while I’m doing something I love.” However, the geek has other interests, such as snowboarding and traveling.