Reasons why The User Profile Service fails to log you in
- Reasons why The User Profile Service fails to log you in
- Fix The User Profile Service failed the logon Error on Windows
- Frequently asked questions
The User Profile Service failed the logon Error message signals about a corrupted user profile on Windows. This issue prevents you from accessing data stored on the computer. It bothers Windows 7, 8 & 10 users most frequently. The error typically occurs after Windows update or creation of new user accounts. When user attempts to login to Windows, the following message appears on the screen:
The User Profile Service failed the logon. User profile cannot be loaded.
Known reasons causing the error:
- Microsoft suggests that the problem arises from wrongly read user profile, for example, in the case where antivirus software is scanning the system during the log-in procedure.
- Another cause of the problem might be related to Do not logon users with temporary profiles Group Policy setting.
- The error can occur if user profile was deleted manually. Such removal method does not eliminate Security Identifier (SID) from Windows Registry, which causes login errors later.
Before attempting to try methods listed in this guide, a computer must be restarted first. In many cases, it solves the problem, and the user can successfully log into his account.
In case you have already tried this, but it didn’t help and now you’re online searching for an answer to “how do I fix the user profile service failed the logon?”, check these easy methods listed below.
Fix The User Profile Service failed the logon Error on Windows
The provided instructions require logging into Administrator’s account. If you only had one user on your computer, then you need to enable hidden Admin account first. Here is how to do it:
- First of all, boot the computer in Safe Mode with Networking. You can do it by repeatedly pressing F8 key while your computer loads, or using other Safe Boot methods we provide.
- Use Windows search to find Command Prompt, right-click it and select Run as Administrator. Type the given command and press Enter: net user administrator /active:yes.
- You should see a message saying The command completed successfully. Restart your PC now.
Method 1. Go back in time using a Restore Point
One of the simplest methods to fix The User Profile Service Failed The Logon is to roll back the operating system using a restore point. With this purpose in mind, follow the given steps attentively.
- First of all, shut down your computer. Then push the Power button and start pressing the F8 key in 1-second intervals repeatedly. This launches Advanced Boot Options menu. In this menu, use your keyboard to select Safe Mode with Networking option and press Enter.
- Press down Windows key + R at the same time and type rstrui.exe in the Run prompt that opens. Click OK.
- System Restore window now appears on your screen. Click Next, choose a restore point and click Next, then Finish. Wait patiently – the computer will be restored and reboot itself now.
- Once computer reboots, exit the Safe Mode. In order to do this, log into administrator‘s account, open Run prompt (Windows key + R), type msconfig and press OK. Go to the Boot tab, ensure that the Safe Boot option is unchecked and click Apply and OK. Your computer should be rebooted again.
- Now, log in using admin‘s account again and use Windows search to find Command Prompt. Right-click the matching result and choose Run as Administrator. Click Yes in User Account Control window.
- Finally, type sfc / scannow in the Command Prompt and press Enter. Once this process finishes, the login problem should be solved.
Method 2. Fixing user account profile
The following method includes registry modifications, and these modifications can be fatal for your operating system if done wrong. You could even lose files. Therefore, we strongly suggest creating a backup of your hard disk and registry first. This method might help you in case the user profile service failed the sign-in windows 10 after update.
- Log into the administrator‘s account. Press Windows key + R at the same time, then type regedit in the Run prompt and press Enter. Expand the folders in registry in given order – HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > ProfileList. Now, look at folder names starting with S-1-5. In each of these specified folders, locate ProfileImagePath entry and double-click it. Find which folder holds the account name you can‘t log into.
- In case you have two identically named S-1-5-[long set of digits] folders, and one of them ends with .bak, you need to rename these folders in a specific order. Be very attentive while doing this.
- Right-click the folder without .bak at the end. Choose Rename and type .ba at the end of the current name. Press Enter.
- Now, rename the original .bak folder. Remove .bak from its name and press Enter.
- Rename the folder ending in .ba – replace its ending to .bak and press Enter.
- In case you only found a folder that ends with .bak, just remove .bak from its name and press Enter.
- Now, continue editing. Choose folder without .bak at the end, double-click RefCount key and change its value data to 0 (zero). Press OK. Note. If you cannot find the RefCount key, create it: Click on Edit > New > DWORD (32-bit) Value. Type RefCount and press Enter. Don’t forget to change its value as described previously.
- Now, in the same folder edit State key. Set its value to 0 (zero) as well. Click OK.
- Close Registry Editor and restart your computer. The problem should be solved.
Method 3. Rename HP SimplePass executable file
HP SimplePass executable file could be the cause of The User Profile Service Failed the Logon on Windows 7 computers. Therefore, if you have this software installed, follow the given steps to address the issue.
- Boot your PC in Safe Mode first using these instructions or just restart your PC and keep pressing F8 button repeatedly as your computer loads. Once you get to the Advanced Options menu, navigate to Safe Mode option using arrows and press Enter.
- As soon as your PC loads, click on Start in Windows menu and type truesuiteservice.exe into the search.
- Look at the search results and, if you can see this file, right-click on it and choose Open File Location. Then right-click on the file and Rename it to truesuiteservice.backup
- Restart the computer and see if the problem persists.
Important notice. Using this method might stop SimplePass auto webpage logins that use fingerprint reader. In such case, reinstalling the software can solve the issue.
If the described solution doesn’t work for you, or if you can’t find the executable file at all, try method 4.
Method 4. Copy user data to a new account
- First of all, create a new Windows account. To do this, use Windows Search to find Settings. Then go to Accounts > Family & Other People > Add someone else to this PC and choose I don’t have this person’s sign-in information. Then follow the steps to create the account.
- Now, log into administrator‘s account and open Run prompt. Type systempropertiesadvanced and press Enter. Under User Profiles, click Settings.
- Click on the corrupted profile name that you can no longer log into, and click Copy To. Typically, user profiles are located in C:\Users\ProfileNameHere. Change the ProfileNameHere with the new account‘s name you just created, and click OK. Besides, Permitted to use section allows adding user accounts to which you want to give profile‘s control to.
Method 5. Delete compromised profile and create a new one
- Log into administrator‘s account and open Run prompt (Windows key + R). Type systempropertiesadvanced and press Enter.
- Under User Profiles, click Settings. Select profile to delete and click Delete > OK.
- Windows key + R and type regedit. Press Enter. In Registry Editor, go to HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows NT > CurrentVersion > ProfileList. Locate the folders that belong to the account you wish to remove (check ProfileImagePath values) and right-click on the folder to Delete it.
- Create a new user.
We strongly hope that these methods were helpful and answered your “how do you fix the user profile service failed the logon” question. In case you know other methods to walk around the problem, feel free to share them with our community in the comment section.
Frequently asked questions
The User Profile Service failed the logon is an error message which informs that Windows could not read your user profile properly. This can happen if the profile is corrupted or being scanned by antivirus programs during the logon.
The fastest method to fix corrupted user profile is to restart your computer. If this doesn’t work, try using a restore point. Another option is to modify registry values using our tutorial. You can also try to create a new account and copy data to it from your old one.
Try restarting your computer to fix The User Profile Service Failed on Windows 7. Additionally, we recommend creating a new profile and copying files from the old account to it.
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